Build a bilingual customer service team

Serving customers in French and English means hiring many bilingual agents, often at once. Bilingo helps you reach them and keep every applicant organized.

Sound familiar?

Bilingual agents are in high demand, and many offers compete for them.

You need to screen many applicants quickly for language skills, availability and shifts.

Applications arrive from many places and are hard to track.

How it works on Bilingo

  1. Post each role or shift
    Create a posting for each team, location or shift, with the languages, pay and schedule.
  2. Add screening questions
    Ask about availability, shifts and language experience, so you can shortlist quickly.
  3. Review from one inbox
    See applicants for every job in one inbox, filter by job and status, and open each profile and résumé.
  4. Test languages consistently
    Use the same short role-played call or email task in each language for every applicant.
  5. Move people forward
    Mark applicants as Reviewed, Shortlisted, Rejected or Hired so your team knows where everyone stands.

What helps

Screening questions

Collect the answers you need with every application.

Filters and statuses

Filter applicants by job and status, and keep your pipeline moving.

ATS integrations

Bring in bilingual jobs automatically from supported platforms.

Visibility upgrades

Boost or Spotlight urgent roles during your busiest weeks.

Useful resources

Questions

Can I manage applicants for many jobs at once?

Yes. The applicant inbox shows applicants across all your jobs, with filters by job and status.

Can I hire for remote bilingual roles?

Yes. Say which provinces you can hire in, since the employee's province usually decides which employment standards apply.

Do I need a contract for each agent?

A written agreement makes pay, shifts, probation and the language requirements clear. Use our employment agreement templates.

More use cases

Ready to hire?

Post your bilingual job on Bilingo and reach bilingual job seekers across Canada.

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