Privacy Policy

Effective date: October 17, 2026

This Privacy Policy explains what personal information Bilingo ("Bilingo", "we", "us", or "our") collects when you use the Bilingo website at bilingo.ca and related services (the "Site"), why we collect it, how we use and share it, and the choices and rights you have. It applies to job seekers, employers, and visitors.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec's Act respecting the protection of personal information in the private sector. This policy should be read together with our Terms of Use.

1. The short version

We collect what we need to run a bilingual job board: your account details, your candidate profile and CV if you are looking for work, your company and job listings if you are hiring, and basic technical data.
When you apply for a job on Bilingo, the employer that posted it receives your application, including your profile snapshot and CV.
You decide who else can see your profile with its visibility setting.
We never sell your personal information.
Analytics cookies and marketing emails are only used with your consent, and you can change your mind at any time.
You can ask to access, correct, or delete your information by contacting [email protected].

2. Information we collect

2.1 Information you give us

Account information: your name, email address, password (stored only in encrypted, hashed form), language, and optional details you add in your settings, such as a profile photo.
Candidate profile: your headline, bio, target roles, preferred locations, skills, work preferences (work mode, availability, seniority, salary range), the languages you work in, "open to work" status, profile visibility, and your public talent link if you create one.
CV or resume: a file you upload (PDF or Word) and/or a link you add, such as a shared document or your LinkedIn profile. A CV may contain other personal information you choose to include, such as your employment and education history.
Applications: when you apply on Bilingo, we store the application, including a snapshot of your profile at that moment, your CV, your note to the employer, and your answers to any screening questions.
Job search activity: jobs you save, searches you save, your job alert settings, and a history of jobs you have viewed, saved, or applied to, which powers your dashboard.
Employer information: your company name, logo, description, website, and contact email; your job listings, including their language requirements; your employer workspace; and the information you add while reviewing applicants, such as application statuses and private notes.
ATS integrations: if you connect your career site or applicant tracking system, the configuration details needed to retrieve your public job listings.
Purchases: when you buy a paid plan, your plan, billing history, and any billing details you provide. When you buy a digital product, such as our bilingual resume template, you pay on a secure checkout page provided by Stripe, which collects your payment details and email address; we receive a record of the purchase so we can deliver the product and provide support. We do not receive or store your full card number.
Communications: messages you send through our contact form or by email, your newsletter subscription, questions you ask the chat assistant (see section 6), and your answers to "Was this article helpful?" in our Help Center.

2.2 Information collected automatically

Technical data: your IP address, browser and device type, operating system, and the date and time of your visits.
Usage data: the pages you visit and actions you take on the Site. When you click an employer's external "apply" link, we record a one-way scrambled (hashed) code made from your IP address and browser, so we can count applicants to a listing without storing who you are.
App installs: if you add our app to your home screen or desktop, we count it. We keep a random code in your browser (it is not linked to your name, email address or account) and record the date, your device type, operating system and browser, and the page you were on. We use this only to count how many people install and use the app and to improve the install experience. See section 8.
Cookies: see section 8.

2.3 Information from others

Social sign-in: if you sign in with Google or LinkedIn, that provider shares your name and email address (and sometimes your profile photo) with us. We never receive your password for those services.
Stripe: when you buy a digital product, Stripe tells us about the completed purchase.
Employers' career sites: we retrieve job listings from employers' public career sites and applicant tracking systems. This is job information, not personal information about you.

We do not intentionally collect sensitive information such as health information, religious beliefs, or ethnic origin. The languages you speak are part of your profile because they are what bilingual employers look for; we use them only to provide the Site. If you include other sensitive information in your profile or resume, we only use it to provide the Site, and you can remove it at any time.

3. How we use your information

To provide the Site: create and secure your account, show your profile according to your settings, publish job listings, send applications to employers, let employers manage applicants, and run job alerts and saved searches.
To process payments and deliver products: bill paid plans, deliver digital products you buy, send receipts and renewal reminders, and keep financial records.
To communicate with you: send account, security, billing, and application-status emails, reply to support requests, and, with your consent, send newsletters and promotional emails.
To keep Bilingo safe: prevent fraud, fake listings, spam, and abuse; enforce our Terms; and moderate reported content.
To improve Bilingo: understand how the Site is used, fix problems, improve search and the Help Center, and produce statistics that do not identify you.
To meet legal obligations: keep records required by tax and other laws, and respond to lawful requests.

We only use your information for the purposes described here, or for purposes you would reasonably expect or have agreed to.

By creating an account or using the Site, you consent to the collection, use, and sharing of your personal information as described in this policy. We ask for your express consent for optional uses, such as analytics cookies and marketing emails. You can withdraw your consent at any time, subject to legal or contractual limits, by changing your settings, using the unsubscribe link in our emails, updating your cookie preferences, or contacting us. If you withdraw consent needed to provide a service (for example, sharing your application with an employer), we may not be able to provide that service.

5.1 With employers

When you apply for a job on Bilingo, the employer that posted the job receives your name, email address, profile snapshot (including your languages), CV, note, and screening answers. Employers must only use this information to assess you for that job, and must protect it under applicable privacy laws. Once an employer has your application, it is also subject to that employer's own privacy practices.

5.2 On the public web

If you set your profile to Public, anyone with your talent link can see your profile. Job listings and company pages are public, and we share job listings in job alert emails, our newsletter, on social media, with search engines and job indexing services (such as Google), and with partner job sites, depending on the employer's plan.

5.3 With service providers

We use trusted service providers to operate the Site, and share only what they need to do their work for us. They include providers for:

website hosting, data storage, and backups;
email delivery, for account emails, job alerts, and newsletters (such as Campaign Monitor or Mailchimp);
payment processing and checkout (Stripe);
social sign-in (Google and LinkedIn);
the AI chat assistant (OpenAI; see section 6); and
website analytics, only if you accept analytics cookies.

These providers must protect your information and may use it only to provide their services to us.

5.4 For legal reasons and business changes

We may disclose information if required by law, a court order, or a government request, or where needed to protect the rights, safety, or property of Bilingo, our users, or the public. If Bilingo is involved in a merger, sale, or reorganization, personal information may be transferred as part of that transaction, and it will stay protected under this policy.

5.5 What we don't do

We never sell or rent your personal information.
We never share your information with other companies for their own marketing without your consent.
We never make a Private or Employers-only profile, or your uploaded CV, publicly available.

6. The AI chat assistant

Our chat assistant answers questions in French or English using our Help Center and live bilingual job listings. When you type a question, we send it, along with the recent messages in your conversation and the relevant job and Help Center information, to our AI provider, OpenAI, to generate an answer. OpenAI processes this data on our behalf and, under its API data policy, does not use it to train its models.

We keep a log of each question and answer, linked to your account if you are logged in, to run the service, prevent abuse, and improve our Help Center. The assistant does not make any decision about your account, applications, or hiring. Please don't type personal, financial, or other sensitive information into the chat. The quick-reply buttons in the chat use our own data and are not sent to OpenAI.

7. Who can see your candidate profile

Public: anyone can see your profile at your talent link, and logged-in employer accounts can open your uploaded CV.
Employers only: your profile is not public, but logged-in employer accounts can open your uploaded CV.
Private: only employers you apply to see your profile and CV, through your application.

You can change your visibility at any time on your profile page. A CV link, such as a shared document, is only as private as the file it points to: if it is shared as "anyone with the link", anyone who has the link can open it.

8. Cookies

Cookies are small files stored on your device. We use:

Essential cookies, which are always on, to keep you signed in, protect forms against fraud, remember your cookie and display choices (such as dark mode or language), and make the Site work.
Analytics cookies, only if you accept them, to understand how visitors use the Site so we can improve it.

When you first visit, a banner asks for your choice. You can change it at any time through Cookie preferences in the footer. Declining analytics cookies does not affect how the Site works.

Browser storage and app-install statistics. Apart from cookies, we use your browser's local storage to remember choices such as dark mode and whether you have closed a prompt. To count app installs, we also store a random code on your device and record when you see the "Install app" prompt, tap it, install the app, and open it (at most once a day). This code is not linked to your account, and we do not use it for advertising or share it with advertisers. You can remove it at any time by clearing this site's data in your browser settings; if you have questions or concerns about it, contact us (see section 17).

9. Emails

We send emails that are necessary for your account, such as email verification, password resets, security notices, receipts, renewal reminders, and application updates. We send newsletters, job alert roundups, and other promotional emails only with your consent, in line with Canada's Anti-Spam Legislation (CASL). Every promotional email includes an unsubscribe link, and you can manage job alerts and notification settings from your account.

10. Where your information is stored

Your information may be stored and processed in Canada and in other countries, including the United States, where our service providers (such as Stripe, OpenAI, and our email delivery providers) operate. Information held in another country is subject to that country's laws and may be accessible to its courts and authorities. We take steps, including contractual commitments, so that your information receives a comparable level of protection wherever it is processed.

11. How long we keep your information

Account and profile information: for as long as your account is open.
Applications: for as long as the job seeker's and employer's accounts are open. Copies an employer has already saved outside Bilingo are controlled by that employer.
Billing and purchase records: for as long as tax and accounting laws require (generally six years in Canada).
Uploaded CVs: until you replace or remove them, or close your account. When you replace a CV, the old file is deleted.
Chat assistant logs, support messages, and technical logs: for as long as needed for the purposes in this policy, then deleted or anonymized.

When you close your account, we delete or anonymize your personal information within 30 days, except where we must keep it to meet legal obligations, resolve disputes, or enforce our agreements. Backup copies are overwritten over time.

12. Your rights

Subject to the law, you have the right to:

access the personal information we hold about you, and learn how it has been used and shared;
correct information that is inaccurate or incomplete (you can edit most of it yourself in your profile and settings);
ask us to delete your information or close your account;
withdraw your consent to optional uses, such as marketing emails and analytics cookies; and
if you live in Quebec, also to ask for your information in a structured, commonly used technological format, to ask us to stop spreading your information or to de-index links to it where the law allows, and to be told about any decision made about you solely by automated processing.

To make a request, email [email protected], in English or French. We may need to confirm your identity first. We will respond within 30 days, or tell you if we need more time as the law allows.

If you are not satisfied with how we handle your information or your request, please contact us first. You also have the right to complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca), or, depending on where you live, to your provincial privacy regulator, such as the Commission d'accès à l'information du Québec (cai.gouv.qc.ca), or the Information and Privacy Commissioner of British Columbia or of Alberta.

13. How we protect your information

We use reasonable administrative, technical, and physical safeguards, including encrypted connections (HTTPS), hashed passwords, access limited to people who need it, and private storage for uploaded CVs, which can only be opened by the job seeker and by employers allowed under section 7. No system is completely secure, so please use a strong, unique password and keep it private.

If a breach of security involving your personal information creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada and any other authority, as required by law.

14. Young people

Bilingo is not intended for anyone under 14, and we do not knowingly collect personal information from children under 14. Job seekers who are 14 or 15 may use Bilingo only with the permission of a parent or guardian, who can contact us at any time to access, correct, or delete their child's information. If you believe someone under 14 has created an account, please contact us and we will delete it.

15. Other websites

The Site links to websites we do not control, such as employers' career sites and application forms, and Stripe's checkout pages. When you visit them or apply there, their own privacy policies apply, and we encourage you to read them.

16. Changes to this policy

We may update this policy as our services or the law change. If we make material changes, we will let you know at least 30 days before they take effect, by email to the address on your account and by a notice on the Site. The effective date at the top of this page shows when this policy last changed.

17. Contact us

For questions about this policy, to exercise your rights, or to reach the person responsible for protecting personal information at Bilingo, contact us at [email protected].