OSS Technical Expert (Montreal, QC, CA)

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

At Rogers, our customers' satisfaction is our obsession. We are looking for experienced technology leaders who are passionate about building secure, scalable, and highly reliable operational systems that support critical telecommunications services.

As a Technical Expert, you will provide technical leadership for enterprise Fault Management. You will own initiatives from concept through production delivery, working directly with stakeholders to understand business needs, define requirements, architect solutions, develop software, and lead implementation activities.

As a technical leader, you will drive strategic initiatives while ensuring that solutions are secure, maintainable, and aligned with operational objectives.

What you'll do:

• Lead initiatives through the complete solution lifecycle, from business need identification through requirements, design, development, testing, deployment, and operational transition.
• Engage stakeholders to understand business and operational challenges and translate them into technical and functional requirements.
• Define solution architecture and technical implementation strategies.
• Design, develop, and implement enterprise-scale Fault Management solutions.
• Administer and support Linux-based production environments.
• Configure and support IBM Netcool and related monitoring technologies.
• Plan and execute operating system patching and security remediation activities.
• Drive security, compliance, resiliency, and operational excellence across supported platforms.
• Lead technical discussions, design reviews, and implementation planning activities.
• Manage relationships with technology partners.
• Mentor team members and provide technical leadership across projects.
• Drive initiatives to successful delivery while balancing short-term execution and long-term platform strategy.
   
   

What you bring:

• Fluent in English; French is an asset.
• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
• 5+ years of experience delivering enterprise software and platform solutions.
• Strong Linux administration experience.
• Experience with Fault Management, Alarm Management, Network Management, or Monitoring platforms.
• Experience performing operating system patching and security remediation activities.
• Experience with IBM Netcool, NOI, or similar enterprise monitoring solutions.
• Experience defining requirements and translating business needs into technical solutions.
• Strong SQL and database skills.
• Understanding of APIs, system integrations, and data flows.
• Experience with Fault Management, OSS, Network Management, or Telecommunications environments.
• Familiarity with software development and delivery lifecycle practices.
• Strong stakeholder management and communication skills.

Strengths We Value

• Ability to independently lead complex technical initiatives with minimal supervision.
• Strong business analysis and requirements elicitation capabilities.
• Strategic thinker with a hands-on delivery mindset.
• Excellent written, verbal, and presentation skills.
• Ability to influence stakeholders and drive consensus across organizations.
• Passion for automation, security, operational excellence, and continuous improvement.
• Strong mentorship and technical leadership skills.
• Ability to balance architectural vision with practical execution.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low cost gym membership
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC 
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check 
Posting Category/Function: Technology & Information Technology
Requisition ID: 339396

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the  Recruitment Process FAQ.

Posting Notes:  Technology