At a glance
Pay shows the low (10th percentile) to high (90th percentile) Canada-wide wages for Other customer and information services representatives, from Job Bank (2023–2024), as yearly amounts for full-time work. Pay varies by province, city and experience. See wages in your area on Job Bank
What you'll do
- Answer inbound calls and help customers with questions and issues
- Log every interaction accurately in our system
- Follow up by email or chat when needed
- Escalate complex cases to the right team
- Meet quality and service targets
How to get there
- Most employers hire without experience and provide paid training.
- Strong spoken English and basic computer skills are the main requirements.
- Bilingual English and French agents often earn more and have more job options.
Your bilingual advantage
Speaking two languages makes you stand out in Call Centre Agent jobs. Here's where it helps most and how to prove it.
Where bilingual skills are in demand
- Quebec, where French is the language of work and English or other languages often help with clients outside the province
- New Brunswick, Canada's only officially bilingual province
- Ottawa–Gatineau and the federal public service, where many positions are designated bilingual
- National companies serving customers across Canada, and employers serving newcomer communities in other languages
Prove your level
Employers trust a recognized result more than "fluent". For French, common tests include the DELF and DALF diplomas and the TEF and TCF tests. Federal public service jobs use their own Second Language Evaluation (levels A, B and C). Describe your level for speaking, reading and writing separately.
Expect part of the interview in each language
Bilingual employers often switch languages during the interview or give a short written task. Practise answering the questions on this page in both languages.
What employers look for
Usually required
- Clear spoken and written English
- Patience and a genuinely friendly manner
- Basic computer skills and comfort typing while talking
- Ability to follow processes and learn our products
- Availability for the shifts listed
Gives you an edge
- Previous customer service or call centre experience
- French or another language our customers speak
How to stand out
Show patience and a friendly attitude with examples from any customer-facing job.
Mention your typing speed and comfort with computers.
List the shifts you can work; availability often decides who gets hired.
See a full Bilingual Call Centre Agent résumé example, or get our Bilingual Resume Template.
Interview questions to prepare for
Employers hiring for this job often ask questions like these. Prepare a short, specific example for each.
- Tell me about a time you helped someone who was frustrated. What did you say?
- How would you handle a caller who's shouting at you?
- What would you do if you didn't know the answer to a customer's question?
- How do you stay positive after a difficult call?
- Can you work the shifts we listed? Is there anything that would make that hard?
Where it can lead
Your rights and tips as a job seeker in Canada
Know the pay before you apply
In British Columbia and Prince Edward Island, public job postings must include the pay or pay range. In Ontario, so must postings from employers with 25 or more employees made since January 1, 2026. Use the pay on this page to judge whether an offer is fair.
New to Canada?
In Ontario, employers with 25 or more employees can't ask for Canadian experience in a job posting or application form. For regulated jobs, such as engineering, teaching or a skilled trade, contact the provincial regulator early to have your credentials assessed.
You're protected from discrimination
Human rights laws mean employers can't make hiring decisions based on your age, sex, gender identity, race, religion, disability, or family or marital status. You can ask for accommodation during the hiring process, for example for an interview.
Hear back after interviews
In Ontario, employers with 25 or more employees must tell you within 45 days of your last interview whether a hiring decision has been made for a publicly advertised job.
Never pay to get a job
Real employers don't charge you to apply, to be trained or to be hired, and they don't ask for banking details before an offer. Only share your Social Insurance Number (SIN) after you're hired. Stay safe from job scams
Starting out young?
Each province sets its own minimum working age and limits on hours for young workers. See the rules by province
General information, checked on October 3, 2026. It isn't legal advice; rules depend on your province or territory.
Find your next Call Centre Agent job
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