Résumé example
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Customer success manager with 4 years of experience growing B2B software accounts. Focused on adoption, renewals and long-term relationships.
Skills
Account management · Renewals and expansion · Business reviews · Customer health tracking · HubSpot and Salesforce · Presentation skills
Experience
- Managed 60 accounts worth $1.8M in annual revenue with 95% retention
- Grew account revenue 22% through upsells
- Saved 8 at-risk accounts with tailored success plans
Languages
French: [level] · English: [level] — [test result, e.g. DELF B2, if you have one]
Education
[Diploma or degree], [School], [City, Province] — [Year]
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Write your profile
Your profile is the first thing employers read. In 2–3 lines, say what you do, your years of experience, your strongest skills and what you're known for. Match it to the job you're applying for.
Skills to list
Employers and applicant tracking systems look for these skills. Include the ones you really have, using the same words as the job posting.
Show achievements, not just duties
Turn each duty into a result. Start with an action verb, add a number, and say what changed.
Duty
- Own a portfolio of customer accounts and their success plans
- Run regular check-ins and business reviews
- Track product usage and health, and step in when accounts are at risk
Achievement
- Managed 60 accounts worth $1.8M in annual revenue with 95% retention
- Grew account revenue 22% through upsells
- Saved 8 at-risk accounts with tailored success plans
- Show results: retention, renewals or expansion you drove.
- Describe the size of the book of business you managed.
- Highlight presentation and relationship skills.
Bilingual résumé tips
Give your languages their own section
List each language with your level for speaking, reading and writing, for example "French: native · English: advanced (speaking and writing)". Add any test results, such as DELF B2, TEF or a federal Second Language Evaluation.
Have a version in each language
Send your résumé in the language of the job posting, and keep a version in your other language ready. A well-written second version is proof of your skills in itself.
Show languages at work
Don't just list them; show them in your experience, for example "Served 60+ clients a day in French and English" or "Translated training materials from English to French".
Canadian résumé rules
Do
- Keep it to 1 page early in your career, and 2 pages at most for most jobs
- List your most recent job first (reverse chronological order)
- Start with a short profile: 2–3 lines on who you are and what you offer
- Show results with numbers: money saved, targets beaten, people led
- Use the keywords from the job posting so applicant tracking systems find you
- Give your city and province instead of your full address
- List your languages and level, for example English (fluent), French (intermediate)
- Save it as a PDF or Word file with a clear name, like Firstname-Lastname-Resume.pdf
Don't include
- A photo
- Your age or date of birth
- Marital status, children or family details
- Your Social Insurance Number (SIN)
- Religion, nationality, health or other personal details
- Salary history
- Tables, columns or images that applicant tracking systems can't read
- "References available on request" — bring a separate reference list instead
Education from outside Canada
Add the Canadian equivalent next to foreign credentials, for example "Bachelor of Commerce (assessed as equivalent to a Canadian bachelor's degree)". An Educational Credential Assessment (ECA) from an organization such as WES helps employers understand your education. For regulated jobs, contact the provincial regulator.
Applying in Quebec?
Most Quebec employers work in French, so a French résumé (often called a CV) is usually expected. If the job asks for both languages, have both versions ready.
Résumé or CV?
In Canada, "résumé" is the usual word for a 1–2 page job application document. "CV" often means a longer academic or medical record, but many people, including Bilingo, use the two words the same way.
Write a short cover letter
Three short paragraphs: why this job, what you bring (with one example), and a thank-you. Use Canadian spelling, like "centre" and "labour".
More résumé examples
Put your résumé to work
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