Customer Contact Centre Agent

Are you deeply committed to ensuring that every business client gets the best service in a timely manner? Do you enjoy working with clients and understanding their needs? Are you naturally curious and always ready to help out your teammates? If so, we need your skills.

CHALLENGE

The Client Contact Centre agent’s role is to establish and maintain business relationships with current and prospective members. Your job is to advise members on how to use products and services and ATMs and help them as needed. You will carry out all steps in the sales process and follow up with members. Client Contact Centre agents must be attentive to member needs and take a proactive approach to managing members while always looking for ways to improve service quality. You will be expected to answer phone calls quickly and efficiently and provide outstanding customer service in high call volume situations.

Client Contact Centre agents take incoming calls and may also be asked to place outgoing calls.

REQUIREMENTS

The person we're looking for is enrolled in a post-secondary program. Experience in customer service is an asset. Equivalent training and experience will be considered.

Applicants must also have:

• Knowledge of office automation and the Microsoft suite
• Telephone system knowledge and proficiency
• Ability to use new technologies, including web and mobile
• Ability to type 25+ words per minute

Proficiency in both official languages is required.

BEHAVIORAL SKILLS

• Action oriented
• Customer oriented
• Values differences
• Learns fast
• Have good interpersonal skills
• Plan and coordinate
• Resilient
• Ensures accountability
• Demonstrate professional rigor and attention to detail

WORKING CONDITIONS

What we offer:

• A stimulating and fast-paced work environment
• Comprehensive training
• Professional development opportunities
• Work location to be determined and discussed
• Work schedules are mostly daytime, with the possibility of evenings and weekends

 All applicants must be legally entitled to work in New Brunswick on the expected date of hire. 

 UNI is committed to providing an inclusive and barrier-free work environment. If you have a limitation that may affect your performance at any stage of the recruitment process, you can request accommodation by informing our Talent Management team. 

 We are committed to providing reasonable accommodations to candidates who request them, to enable them to fully demonstrate their abilities. All information received regarding accommodation will remain confidential. 

 UNI offers one of the most competitive compensation and benefits packages in Atlantic Canada, as well as a group insurance plan and a pension plan. Salaries are determined based on skills and experience within the salary range for each job category. All applications will be treated as confidential. 

CONTEST NUMBER 2602030746IE-REDO