Senior Collections Analyst

TransUnion's Job Applicant Privacy Notice

Team Overview

The Senior Collections Analyst will work with high volume customers and offices to resolve complex issues and collect on escalated ageing invoices. In this role, they will act as an informal resource for team members with less experience. It is an exciting opportunity not only to build relationships with assigned customers, but also to use critical thinking skills to resolve more complicated collections issues.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• The Senior Collection Specialist is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
• Contributes ideas for process improvement based on identified themes and an understanding of the big picture.
• Proactively contact clients with overdue receivables to coordinate collection plans.
• Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
• Research and resolve invoice disputes with external clients and internal departments.
• Liaise with the sales team to coordinate collection efforts.
• Create a close working relationship with your counterparts within your department and the company overall.
• Provides coaching and support to less experienced team members.
• Assist with training new collection analysts.
• Perform any other duties as assigned.

Required Knowledge And Experiences

• 5+ years’ experience in accounts receivable, collections, or reconciliation, preferably with large or complex accounts
• Fluency in English and French (written and oral).
• Strong customer focused attitude and mentality.
• Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
• Strong verbal and written communications skills; attention to detail and strong documentation skills.
• Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction and perform with minimal guidance or supervision.
• A strong work ethic, ability to work efficiently and with a sense of urgency.
• Ability to prioritize tasks that are assigned.
• Ability to accept and work with ongoing changes in policies, procedures and technology thus bringing about increased profitability and success.
• Utilize more advanced skills and expertise in a range of processes, procedures, and systems to recover aging invoices.
• Analyzes data to identify and solve complex problems.

The expected pay range for this position is $62,000 - $81,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is the result of a newly created position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Sr Analyst NE, Shared Services