Bilingual Senior Business Analyst (Temporary - 12 months)

Locations:  Montréal, QC, CA Qu?bec, QC, CA Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA Thompson, MB, CA Ottawa, ON, CA 

Req ID:  48884 

Jobs by Category:  Health
 Job Function:  Health Solutions 

Status:  Full Time 

Schedule:  Temporary


Description
 
Who is TELUS Health?
 
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.
 
TELUS Health - Care Centres is a connected network of 14 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:
 

• Highly personalized care
• Enhanced patient experiences
• Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

 Our team and what we’ll accomplish together

Create better business outcomes with your analytical acumen and creativity.
You will join a highly engaged and skilled team of senior professionals with diverse expertise spanning Document Management, Procurement & Purchasing, Medical Equipment Programs, Facility Management, Space Planning, and Leasing Management. This integrated team works collaboratively to support operational excellence, ensuring optimal facility readiness across our national network of 14 clinics. 

You will lead the medical equipment documentation function and serve as the national program prime for critical administrative processes, including Data Enablement Plans (DEP), Cyber Security Vendor Assessments (CVA), and working instruction development. In this role, you will collaborate with diverse stakeholders across Product, IT, Security, Privacy, Accreditation teams, and vendor representatives. As the designated subject matter expert, you will drive the development, review, and management of Standard Operating Procedures while ensuring compliance and operational excellence across all medical equipment documentation processes.

What you’ll do 

• Draft or review bilingual medical equipment SOP’s (Standard Operating Procedures) to ensure their proper integration within our QMS (Quality Management System)
• Maintain up-to-date a dashboard of all activity progress pertaining to Accreditations, SOP’s and DEP (Data Enablement Plan) requests
• Support the quality management accreditation processes to enable our clinical growth plan and mitigate regulatory non compliance risks in close collaboration with our Director of Quality and Compliance
• Perform an in-depth privacy and security analysis and pre-deployment due diligence on all new medical equipment by interlocking with TELUS SME team members
• Coordinate training effort and support SOP’s communication to every stakeholder and foster better clinical team members engagement and knowledge
• Support external regulatory audit
• Analyze, document and validate business requirements from business users and function specification requirements using interviews, document analysis, task and workflow analysis
• Interface between business and technical teams and translate technical and business requirements into operationalizable procedures
• Communicate with project managers, subject matter experts, end users and Senior Executives
• Conduct analytical work on projects that may affect customer service delivery and revenue outcome
• Understand industry trends and best practices

Qualifications 

What you bring

• Bilingualism in English and French is mandatory (Written and Spoken)
• University degree in a relevant field
• 3-5 years of experience in a similar role (More specifically on procedure drafting)
• Strong project management and business analysis skills
• Ability to negotiate with governmental regulatory bodies in complex environment
• Ability to manage multiple priorities simultaneously
• Excellent ability to communicate clearly and effectively, adapting to the communication level required by each stakeholder

 Great -to-haves

• Knowledge of health and safety standards in medical environments

 Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its national scope.
#LI-Remote

Salary Range:  $72,000-$108,000 Performance Bonus or Sales Incentive Plan:  12% 
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us


We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.