Project Manager, Business Transformation

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why is this role important:

Central Pharmacy Services (CPS) is looking for a Project Manager to join our Business Transformation team.

Our team manages a portfolio of projects that introduce new capabilities into CPS operations. These projects can range from technology and automation implementations to process changes, equipment, facility changes, and new ways of working.

As a Project Manager, you will be responsible for leading assigned projects from planning through implementation. You will work closely with teams across Operations, Pharmacy, Automation, Operational Excellence, Finance, and other areas of the business to develop plans, coordinate work, manage risks and dependencies, and keep projects moving toward their objectives.

We're looking for someone comfortable taking ownership of complex projects, working through ambiguity, and bringing structure and clarity to cross-functional teams

What you'll do:

• Lead and manage technical and complex projects from initiation to completion, ensuring timely and successful delivery.
• Develop business requirements, business plans, project plans, timelines, and budgets, and monitor progress to ensure project goals are met.
• Coordinate activities across business and functional teams and ensure owners understand their commitments and timelines.
• Identify and manage project risks, issues, and dependencies, escalating where appropriate.
• Facilitate project meetings and working sessions.
• Manage variances in timing, resources/budget, and project quality
• Work with stakeholders to resolve issues and make timely decisions.
• Lead gathering and validating business and operational requirements.
• Use data and analysis to support project planning, problem-solving, decision-making, and measurement of project outcomes.
• Coordinate implementation readiness, including testing, training, communications, procedures, go-live, and operational readiness activities as required.
• Delivery concise update on status of projects, including timelines, budget risks, decisions, and upcoming milestones. 
• Work with external vendors and implementation partners where applicable.
• Support projects through launch and stabilization before transitioning them into ongoing operations.
• Contribute to the development and improvement of project management tools and practices across CPS.
• Build project management capabilities within the organization by providing coaching and guidance to colleagues at the Sites
• Travel to sites as required.

What You'll Need

• 5+ years of experience managing and delivering complex organizational and operational projects, including cross-functional projects from planning through implementation
• PMP certificationStrong understanding of the life cycle management of a product including processes and governance
• Demonstrated experience managing end-to-end project financials, including cost estimation, forecasting, and budget variance tracking.
• Strong business acumen with a track record of connecting project execution to broader corporate strategy and commercial goals.
• Ability to challenge the status quo and implement simple solutions
• Strong group facilitation skills, with a track record of resolving conflicts and driving consensus in matrixed environments
• Experience with Lean manufacturing methodologies
• Robust problem-solving skills and the ability to bring structure and clarity to complex or ambiguous situations
• Excellent written and verbal communication skills, with demonstrated ability to influence stakeholders across functions and levels, and provide clear updates to senior leaders
• Strong analytical skills, with the ability to independently organize, analyze, and interpret data to support project decisions
• A practical, outcome-focused approach with the ability to balance attention to detail with broader project objectives
• Bachelor's degree or equivalent experience
• Fluent in English, French an asset

Nice to Have

• Lean manufacturing training
• Experience in pharmacy, healthcare, manufacturing, fulfillment, distribution, or other high-volume operational environment
• Experience delivering technology-enabled operational change, automation, equipment implementations, facility changes, or physical builds.
• Experience working with operational data, analytics, or business intelligence tools such as Power BI.
• Experience managing vendors or third-party implementation partners.
• French language proficiency

What We're Looking For

Beyond project management experience, we're looking for someone who takes ownership and is comfortable working in an environment where not everything is defined upfront.

You should be able to understand what needs to happen, build a practical plan to get there, and work with the right people to move it forward. You'll need to identify problems early, ask good questions, follow through on commitments, and know when something needs to be escalated.

Just as importantly, you should be able to build strong working relationships. Many of our projects involve teams with different priorities and areas of expertise, so the ability to bring people together and create clarity is an important part of the role.

We value good project management discipline, but we don't believe in adding process for the sake of process. The goal is to provide the structure needed to help teams make decisions, manage risk, and deliver successfully.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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