Senior Manager, Business Digital Enablement Product Support (12 Month Contract) (Toronto, ON, CA, M5H1H1)

Requisition ID: 269818 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries—including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key markets across Central America and the Caribbean—our footprint offers unparalleled connectivity within the North American corridor. These regions feature favorable demographics and present significant opportunities to expand banking penetration and deliver innovative solutions.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

What You'll Do: 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Support user led design sessions with front line users to ensure product design is reflective of the needs of the user  
• CRM Product Support for IB Retail & Digital CRM solutions
• Collaborate with stakeholders to define and execute the product vision, strategy, and roadmap. Translate business goals/requirements into clear and actionable product plans
• Utilize data and analytics to identify user needs, track product performance, and make informed decisions. Conduct user testing to support product business analysis and implementation of new features. Open new issues and new requirements, to follow-up the resolution with IT Team.
• Work closely with cross-functional teams, including engineering, design, and QA, in an Agile/Scrum environment. Drive the product development process, manage sprints, and ensure timely delivery of high-quality features.  
• Take ownership of your work, demonstrating a proactive and results-oriented approach. Exhibit strong problem-solving skills and the ability to navigate complex challenges with minimal supervision. 
• Define and lead change management activities to assist in the implementation and adoption of any new technologies / features deployed.  
• Foster effective communication and collaboration with various stakeholders, including internal teams, clients, and external partners. Present product updates, roadmap plans, and insights to key stakeholders and executive management.  
• Utilize industry-standard tools and platforms such as Confluence, Jira and Figma to manage product development, track key metrics, and collaborate with the team effectively.  
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.  
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.  
• Champions a high-performance environment and contributes to an inclusive work environment.  

 
What You'll Bring:

• Spanish language skills a must  
• 2+ years’ experience as a Product Support  
• Knowledge of user led design frameworks (design thinking)  
• Knowledge of digital and experience deploying digital solutions in a fast-changing environment that drive P&L  
• Knowledge of Retail and Small Business Banking  
• Experience building and deploying complex technology solutions such as CRM  
• Experience leading projects in a highly cross-functional, cross-cultural environment  
• Knowledge of financial services technologies and best practices  
• Strong analytical skills with a data driven approach to decision making  
• Strong knowledge with human-centered design and understanding of journeys and user workflows  
• Strong knowledge of other consumer and small business technologies including origination, core bank, risk and other systems  
• Demonstrated leadership, collaboration, presentation skills and the ability to influence senior executives  

What's In It For You?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
 

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.