Senior Manager, Brokerage & Advisory Operations (Toronto, ON, CA, M5J2M4)

Requisition ID: 275738 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Brokerage & Advisory Operations supports and contributes to the overall success of the International Wealth Management (IWM) Wealth Distribution business, ensuring specific individual goals, plans, and initiatives are executed & delivered in support of the team’s business strategies and objectives, ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures. The incumbent will provide leadership and support in assessing and documenting current and future state IWM Brokerage & Advisory operational processes, work collaboratively with the Wealth Distribution business line and Technology partners in supporting the definition and implementation of the Brokerage & Advisory Target Operating Model, and lead/support the definition and execution of operational workstreams in Wealth Expansion initiatives within the Caribbean, as well as the Pacific Alliance Countries (PAC – Mexico, Peru & Chile). Responsibilities also include participating in and supporting new and ongoing programs and projects initiated by IWM Operations to enhance operational effectiveness and efficiency. 

Is this role right for you? In this role you will:

• Coordinate with in-country Wealth Management and Operations teams to document and assess current state Brokerage operating model, including the identification of control gaps and procedural inefficiencies and definition of associated remediation plans
• Work with local Operations teams to define Service Level Agreements (SLAs) / Key Performance Indicators (KPIs), and any in-country or cross-bordered efficiency opportunities aligned to the Target Operating Model
• Support Head Office Governance over in-country Wealth Management (Advisory and Brokerage) activities, including the definition and periodic review of standard KPIs, and any related follow-up/investigation that is required
• In collaboration with our internal partners (Business Line, Operations, Business Delivery & Transformation, Technology), perform country gap assessments and support the definition of standard regional operating models for Wealth distribution that leverage scale and prioritize strategic vendor relationships to promote operational efficiency, mitigate risks, and facilitate effective oversight
• Support new and ongoing programs/projects, and new product and services launch, to improve business lines, targets & goals as well as new opportunities to improve processes surrounding the Brokerage & Advisory/Wealth technology, management reports, operation activities, outsourcing opportunities, and cost reduction initiatives. 
• Support business case documentation and associated implementation roadmaps for Wealth Expansion initiatives that clearly articulate financial and risk mitigation benefits & upon approval, support the execution of implementation roadmaps for operational workstream, ensuring timely delivery of deliverables
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  Support regulatory requirements and implementations, including reporting, data extraction and consolidation & identifying risks and opportunities to improve policy updates and control enhancements

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• A recognized university degree in Finance, Economics, Mathematics, or related fields
• 5-10 years of experience in the Financial Services industry managing complex projects with operational, process reengineering, change management and IT components
• Knowledge of Wealth Management Operations, products, services, technology and best practices are required
• Bilingual: Spanish and English language is considered an asset
• A developed, demonstrated competence in project planning/business analysis & execution related to the financial industry to identify and document critical milestones and activities 
• Brokerage business and operational knowledge to solution gaps in a manner that best balances complex technology developments, process improvement opportunities and manual workarounds  
• Strong verbal and written communication skills and proven ability to present to various groups, deal with all levels of line management and other levels of senior management 
• An expert ability to balance competing or conflicting goals of various departments/stakeholders, requiring a prioritization approach 
• Strong influencing, negotiation and change management skills to negotiate with project team members/management to acquire/maintain support to negotiate priorities with full consideration and awareness of potential impact on business needs and outcomes

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.