Senior Major Incident Officer (Toronto, ON, CA, M1K5L1)

Requisition ID: 266346 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

You will be responsible for driving the recovery of major incidents, managing business and IT stakeholder communications, and working with subject matter experts to identify ongoing risks and develop plans to mitigate those risks. While this is not a shift-based role, you are required to be available 24x7 to handle major outages during your designated on-call week. 

Given the global nature of this role and the need to support Scotiabank’s operations across multiple regions, including Latin America and the Caribbean, bilingual fluency in English and Spanish is required. The successful candidate must be able to facilitate incident bridges, provide stakeholder and executive communications, and engage effectively with business, technology, and vendor partners in both languages. 

Is this role right for you? In this role, you will: 

• You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and earning the confidence of the business as a trusted partner for all critical outages. 
• You will collaborate with various support teams and vendor partners to devise the shortest resolution path by establishing strong command and control over the incident bridge. 
• You will facilitate major incident bridges and communicate effectively with business, technology, vendor, and executive stakeholders in both English and Spanish across multiple geographies. 
• You will send consistent and timely communications to business and IT stakeholders. 
• You will conduct post-incident reviews and drive teams to identify root cause, lessons learned, and a plan to prevent recurrence of similar incidents. 
• You will provide improvement opportunities for existing enterprise processes. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 

• You are fluent in both English and Spanish (spoken and written) and can effectively lead major incident bridges, provide executive-level communications, coordinate with global technology teams, and engage business stakeholders across multiple regions. 
• You have excellent verbal, written, and presentation communication skills. 
• You have at least 5+ years of working experience in Major Incident Management supporting complex IT environments in a large organization. Banking and/or financial services industry experience is an added advantage. 
• You have at least 10+ years of hands-on experience handling incident bridges involving support teams from multiple geographies. 
• You have at least 15+ years of progressive IT working experience that includes a high-level understanding of full-stack technologies used in a large enterprise. 
• You have at least 5+ years of experience dealing with senior executives (VP+ audience) from Business and Technology. 
• You are adept at working in a complex, fast-paced environment by demonstrating strategic thinking, weighing risks, and applying sound judgment to choose the right solution. 
• You are able to set priorities, pursue multiple threads at the same time, accurately reflect the current state, and drive toward resolution. 
• You have completed post-secondary education in Computer Science, Engineering, Information Sciences, or an equivalent field. 
• You are ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4). 

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.   
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration. 
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.