Manager, Sales Training & Culture (Bilingual English/French) (Toronto, ON, CA, M5H1H1)

Requisition ID: 269049 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role  

The Manager, Sales Training & Culture, plays a critical role in shaping the capability, engagement, and performance of Scotiabank’s indirect mortgage channel. This role leads the design and execution of learning and engagement strategies that enable business growth, strengthen employee experience, and drive sales excellence nationally while ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures. 

Is this role right for you? In this role you will: 

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

· Design and maintain a training curriculum for the Home Financing Solutions sales team, Scotia Mortgage Authority Broker Relationship Managers, and broader Real Estate Secured Lending team. · Develop and execute a comprehensive sales learning strategy aligned to business objectives, growth targets, and sales priorities.

· Create blended learning solutions including instructor-led training, virtual learning, coaching resources, microlearning, and self-directed content.

· Lead the facilitation and delivery of high-impact training programs that build sales capability, reinforce desired behaviours, and support business performance objectives.

· Build strong partnerships with internal/external partners, learning organizations, vendors, and subject matter experts to bring leading practices and emerging trends into the channel.

· Continuously enhance curriculum to reflect changing market conditions, competitive trends, client expectations, and business priorities.

· Lead change management initiatives supporting new products, processes, policies, and business transformations.

· Support the sales force in planning opportunities for conferences, employee recognition events, client events, and training sessions (with execution support from Marketing and Events Management). · Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

· Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

· Champions a high-performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have: 

Supports 500+ mortgage sales professionals nationally.

· Design and maintain national training, onboarding, and compliance curriculum.

· Create learning solutions through instructor-led, virtual, and self-directed formats.

· Lead learning strategies supporting product launches, policy changes, transformations.

· Build internal/external partnerships to develop strategic learning solutions.

· Measures program effectiveness through sales performance, engagement, and learning outcomes.

· Strong presentation, facilitation, and relationship management skills.

· Knowledge of the mortgage industry and Scotiabank’s real estate secured lending strategy 

Education

· University degree in Business, Human Resources, or related discipline.

· 5+ years' experience in sales training, learning, or performance enablement.

· Proven experience designing and delivering blended learning programs.

· Demonstrate ability to influence stakeholders and drive results without direct authority.

· Bilingual (French and English), verbal and written, considered a significant asset.

· Experience supporting sales teams within banking, lending, or financial services preferred. 

What’s in it for you?

• A rewarding career opportunity to create a new mandate and change how the bank operates – putting capabilities first
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.