Manager, Business Initiatives (Toronto, ON, CA, M5C2V9)

Requisition ID: 273459 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Business Initiatives

As a Manager, Business Initiatives, you will support the strategic priorities of Scotia Financial Planning by leading business initiatives, advisor enablement programs, and process improvement activities that enhance both the Financial Planner and client experience. You will collaborate with partners across Wealth Management and the Bank to drive operational excellence, support change initiatives, and ensure alignment with business objectives, regulatory requirements, and risk management standards.

Is This Role Right for You?

The Scotia Financial Planning team is looking for a collaborative and results-oriented professional who thrives in a dynamic environment and enjoys driving initiatives that support advisor success and business growth.

• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Leads business initiatives, process improvements, and system enhancements that support strategic priorities.
• Tracks and reports on project progress while identifying and managing risks, issues, and dependencies.
• Oversees Continuing Education (CE) programs, accreditation activities, and regulatory reporting requirements.
• Manages the Enterprise Complaint Management System (ECMS), including reporting, trend analysis, and process enhancements.
• Coordinates training, onboarding, recognition, and governance activities that support business effectiveness and employee engagement.
• Partners with stakeholders across Scotia Financial Planning and Wealth Management to identify opportunities and implement solutions that improve business performance and advisor experience.
• Identifies opportunities to streamline processes, strengthen controls, and improve operational efficiency.
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do You Have the Skills?

• Strong project management, organization, and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Excellent relationship-building, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities with a focus on continuous improvement.
• Experience supporting business initiatives, change management, operations, compliance, or business enablement activities.
• Ability to work effectively in a fast-paced and evolving environment.
• 3 to 5  years of experience in operations, compliance, business controls, project management, or a related field.
• Bachelor's degree in Business, Finance, Commerce, or a related discipline.
• French language proficiency would be considered an asset.
• Hybrid position with occasional in-person collaboration as required.

What's In It for You?

• Be part of an inclusive and collaborative team that values innovation, learning, and professional growth.
• Work on national initiatives that have a meaningful impact on advisor effectiveness and client experience.
• Gain exposure to business strategy, change management, and operational excellence initiatives.
• Collaborate with experienced leaders and partners across Wealth Management and the broader Bank.
• Flexible hybrid work environment that supports both collaboration and individual productivity.

Location(s):  Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.