Bilingual Customer Support & Operations Analyst

We're looking for a highly organized, resourceful, and customer-focused Customer Support & Operations Analyst to join the NiaHealth team. This role will be a first point of contact for our existing customers and an important part of ensuring every customer has a smooth experience with NiaHealth. You'll develop an in-depth understanding of our product, programs, processes, partners, and internal tools so you can confidently answer questions, investigate problems, coordinate testing, and help customers navigate their health journey. This is more than a traditional customer support role. You'll work at the intersection of customer experience, operations, and product — piecing together information from multiple people, systems, and processes to understand what happened, determine what needs to happen next, and drive an issue through to resolution.