Director, Sponsor Analytics

The Director, Sponsor Analytics will lead the Sponsor Analytics function within Group Benefits, with primary accountability for delivering meaningful, actionable insights and reporting to plan sponsors, Distribution partners and internal business leaders.

The Director will shape the strategy and evolution of sponsor reporting and analytics, ensuring sponsors have access to trusted, relevant and increasingly sophisticated insights to better understand their benefits programs, member populations and key areas of opportunity. Through improved use of data and insights, the role will support informed decisions that contribute to healthier outcomes and the health and well-being of Canadians.

The Director will also lead and contribute to broader analytics initiatives across Group Benefits where the team’s capabilities, data and expertise can create value, including strategic business priorities, portfolio analytics, operational insights, customer and member analytics, and emerging analytical needs.

Working closely with Plan Sponsor Services, Distribution, Product, Operations, Data and Technology partners, the Director will lead the development and evolution of standardized and customized reporting, self-service analytics, data products and insights. The role will balance evolving sponsor and business needs with scalable solutions, strong data governance, appropriate data protection and a focus on business value and customer outcomes.

The Director will lead and develop a high-performing analytics team, establishing clear priorities, strengthening analytical capabilities and fostering a culture focused on meaningful outcomes for sponsors and the broader Group Benefits business.

Position Responsibilities:

• Lead the Sponsor Analytics function and team. Establish priorities and a roadmap aligned with the Group Benefits sponsor reporting and analytics strategy, while coaching and developing a collaborative, accountable and high-performing team.
• Partner with plan sponsors, Distribution and business leaders. Translate sponsor and business needs into meaningful reporting, analytics and insights, balancing individual requests with strategic priorities and scalable solutions.
• Advance the sponsor reporting strategy. Evolve traditional reporting toward proactive, insight-driven analytics that help sponsors understand their benefits programs, emerging trends and opportunities for action.
• Lead sponsor-facing analytics products and reporting. Oversee standardized and customized reporting, dashboards and self-service capabilities, ensuring a consistent and effective sponsor experience.
• Use analytics to improve outcomes for sponsors and members. Identify trends, opportunities and insights that support informed benefits decisions and contribute to improving the health and well-being of Canadians.
• Support broader Group Benefits analytics priorities. Apply the team’s capabilities and expertise to strategic business questions across product, customer, member, portfolio and operational analytics.
• Identify emerging analytical opportunities. Partner with business leaders to frame questions, assess available data, develop analytical approaches and translate findings into actionable recommendations.
• Strengthen data storytelling. Translate complex information into clear, relevant and actionable insights for sponsors, Distribution partners and senior business leaders.
• Drive consistency, efficiency and automation. Simplify reporting and analytical processes, reduce manual effort and create reusable capabilities that scale across Group Benefits.
• Advance the analytics data ecosystem. Partner with Data and Technology teams to establish the data, platforms and capabilities required for reliable, timely and increasingly sophisticated analytics.
• Champion data quality, governance and protection. Ensure reporting and analytical products use trusted data and adhere to enterprise governance, privacy and data protection standards.
• Establish measures of success. Define and monitor adoption, stakeholder value, reporting effectiveness, operational efficiency and advancement of analytical capabilities.
• Drive innovation and continuous improvement. Assess emerging technologies, analytical techniques and business opportunities that can improve sponsor insights and create value across Group Benefits.
• Represent Sponsor Analytics in cross-functional forums. Ensure sponsor reporting and broader analytics requirements are considered in Group Benefits data, product and technology decisions.

Required Qualifications:

• University degree in business, finance, analytics, technology, mathematics, engineering or another quantitative field. An advanced degree is considered an asset.
• Significant leadership experience in analytics, business intelligence, reporting or a related data function, including leading teams through change and transformation.
• Strong experience developing client-, sponsor- or externally facing analytics and reporting solutions and translating complex data into meaningful business insights.
• Demonstrated ability to apply analytics across business problems, including recurring reporting, exploratory analysis, strategic insights and scalable analytical solutions.
• Strong understanding of the Group Benefits business and the needs of plan sponsors, Distribution partners and internal stakeholders.
• Demonstrated experience developing and executing analytics and reporting strategies that balance immediate stakeholder needs with longer-term scalable capabilities.
• Experience partnering with Distribution and client-facing teams and using data visualization and storytelling to communicate with technical and non-technical audiences.
• Experience with modern analytics, business intelligence and data technologies, including dashboards, automated reporting and self-service analytics.
• Ability to identify analytical opportunities, structure ambiguous business questions and translate data into recommendations and business outcomes.
• Strong understanding of data quality, governance, privacy and protection, particularly for sponsor- or external-facing reporting.
• Demonstrated ability to translate business requirements into analytical solutions, challenge requests appropriately and prioritize based on sponsor and business value, strategic alignment and organizational capacity.
• Strong executive communication and stakeholder management skills, with the ability to establish credibility with senior leaders, Distribution partners and cross-functional teams.
• Ability to work effectively in a complex, matrixed organization and align business, data and technology partners around shared objectives.
• Curious, pragmatic and outcome-oriented, with a passion for using data and analytics to improve the sponsor experience, support healthier outcomes and drive better business decisions.

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.