Customer Service Associate

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system. 

• Strong mathematical skills and basic computer system knowledge   
• Ability to work independently in a fast-paced environment    
• Customer satisfaction-oriented   
• Strong communication and time management skills   
• Problem-solving and decision-making    
• Experience as a Retail Cashier is an asset   
• Ability to handle moderate physical demands: standing for 4 hours, lifting medium size merchandise if required up to 50 lbs.    
• Strong verbal and written communication (bilingual would be considered an asset French/English).

• Process customer transactions, sales, and refunds through cash registers   
• Operate scanners and credit card/debit card terminals    
• Provide excellent customer service   
• Collect payments and bag purchases for customers    
• Keep the checkout area clean and orderly   
• Maintain front-end department merchandise    
• Answering front desk phone and directing calls   
• Assist other departments and functions as required   
• Able to learn and operate the applicable computer system (D365) used to process orders