Manager, Delivery & Innovation (Toronto, ON, CA, M5H 0A9)

Job Type: Permanent 
Work Model: Hybrid 
Reference code: 134852   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Run today’s client and market intelligence delivery while reinventing how insights are captured, generated and delivered to Leaders—faster, smarter and in time to act.

What will your typical day look like?

Reporting to the Senior Manager, Market Insight, you will lead the integrated delivery and evolution of Market Sensing & Intelligence’s client and market intelligence portfolio.

• You will translate the Market Insight team’s Objectives and Key Results into a coordinated portfolio roadmap spanning our core data products—Voice of Client, Market Model and Leader Intelligence Portal.
• You will oversee portfolio delivery—empowering Senior Specialists to lead day-to-day product delivery and analysis within their respective areas, while resolving cross-product priorities, capacity constraints and executive trade-offs. You will set shared standards, remove barriers and ensure MS&I data products are accurate, reliable and ready when Leaders need them.
• You will drive delivery innovation—redesigning workflows, piloting AI-assisted approaches and moving recurring demand toward self-service. Using clear success measures, you will scale what works, stop what does not and use Leader needs and behaviours to shape what the team builds next.
• In partnership with the Senior Manager, you will lead hypothesis-driven analyses that surface early patterns, risks and opportunities—giving Leaders across the firm the evidence to act sooner and improve outcomes.

As a people leader, you will coach Senior Specialists, strengthen analytical rigour and establish consistent methodologies across client and market intelligence data products. You will stay close enough to the data to recognize when an answer is not ready, step into the analysis when needed and ensure outputs draw on the right quantitative and qualitative evidence to be clear, credible and actionable. Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

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About the team

Market Sensing & Intelligence sits within the Relationships Office. Our mandate is to bring an outside-in perspective to the decisions that shape the firm’s priorities, investments and growth. We work across three connected lenses—what clients tell us through our Voice of Client program, what the market tells us through our model of size, share and growth, and what our relationships tell us about the strength of those connections.

We are a small team, which means everyone owns something that matters and knows what they are accountable for. We value deep curiosity, a natural ability to connect signals across clients, markets and relationships, and the confidence to turn those connections into clear, evidence-based points of view. We bring a Leader-centric mindset to our work—meeting Leaders where they are, understanding the decisions in front of them and shaping intelligence around what they need to act.

Our ambition is to move from providing insight to influencing action—surfacing the signal, sharpening the decision and shifting the behaviour. As a result, we measure ourselves by what Leaders do differently, not by what we publish. If you like building things that get used, you will like it here.

Enough about us, let’s talk about you

You are someone with:

• Strong applied expertise in statistical modelling, predictive analytics, machine learning and hypothesis testing, with the judgment to select appropriate methods, validate assumptions and communicate uncertainty.
• Deep hands-on experience with large, complex structured and unstructured datasets, including data preparation, integration, quality assessment, exploratory analysis and feature development.
• Proficiency with analytical languages and tools such as Python, R, SQL and Power BI, with experience applying generative AI or automation to analytics workflows.
• Experience designing dashboards and self-service analytical products that translate complex data into clear signals, patterns and decision-relevant insights for senior audiences.
• Ability to connect quantitative and qualitative evidence, frame ambiguous business questions as analytical problems and communicate findings that are clear, credible and actionable.
• Experience with Voice of Client programs, market sizing and forecasting, competitive intelligence, relationship analytics or other commercial datasets.
• Experience leading analytical teams or products, including setting methodological standards, reviewing work, coaching others and managing delivery across competing priorities and dependencies.
• Advanced degree or equivalent experience in data science, statistics, econometrics, computer science, mathematics, business analytics or a related quantitative field, with seven or more years of relevant experience.

Nice to haves:

It would be great for you to also have:

• Experience developing, deploying or governing analytical models and data products in an enterprise environment.
• Trusted-advisor experience with senior stakeholders, including challenging assumptions and explaining analytical limitations in accessible language.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected]  for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent  recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.