Property Management Support Worker - Bilingual - English/French

Job Description

Section: Tenant Services
Division: Housing Operations
Department: Community Services
Initial Reporting Location: 10 Elm Street

Job Status: Permanent Position - Bilingual (English/French)
Number of Vacancies: 1
Affiliation: CUPE 4705 Housing Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
Range of Pay: Group 11 - $34.12 to $38.59 per hour (Subject to Review)

The start date will follow the selection process.

A Vulnerable Sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check with your application.

Characteristic Duties:  Under the general supervision of the Property Manager.
 
  1.    Tenant Relations:
• Maintain good relations with all residents, neighbours, general public, and the community by providing intervention, investigation and resolution of tenant disputes/complaints, making appropriate referrals and recommendations as required.
• Arrange and perform the lease signing interviews with new move-in tenants by verifying income, verifying the household members, explain all Greater Sudbury Housing Operations (GSHO) rules and regulations and all terms of the lease to incoming tenants.  Advise of Housing Services Act (HSA) Legislation requirements, GSHO policies and procedures that could affect the tenancy.
• Assist in the collection of information from household for completion of the annual income review process.
• Provide timely follow up to social problems and tenant disputes which could affect tenancy (e.g. arrears, anti-social complaints, violent or abusive behaviour, physical or mental health difficulties, family and child welfare concerns) documenting each visit, recommending appropriate courses of action and making appropriate referrals to other agencies when necessary (e.g. CAS, Police, legal clinic, self-help groups, etc.).
• Provide regular follow up to ensure compliance with the Housing Services Act, 2011, GSHO policies and complete file reports on tenant visits and investigations, documenting tenant complaints and processing information/documentation from third parties.
• Maintain updated list of resource groups, contacts, social services agencies and contacts.
• Maintain the GSHO tenant emergency assistance listing of tenants requiring assistance in case of emergency.
• Respond to emergency situations (e.g. fire, flood, etc.) and provide assistance, as required.
  2.    Residential Tenancies Act and Housing Services Act Administration Support:
• Provide administrative support to the Property Manager and the Property Management Team by ensuring tenant compliance with the GSHO lease, the Residential Tenancy Act, tenant compliance with Housing Services Act requirements and GSHO policies and procedures.
• Assist to ensure that revenues from monthly tenant rent, maintenance charges and miscellaneous charges are collected promptly through regular contact and follow up with tenants and other social agencies.
• Arrange payment of arrears as necessary through phone calls, correspondence, and regular site visits to tenants.
• Monitor, track and document rent paying habits of tenants and prepare various reports on persistent late payers, Landlord and Tenant Board Applications, and recommending course of action.
• Assist to ensure proper implementation and tenant compliance of the Residential Tenancies Act, HSA, and GSHO policies as it relates to rent collection, tenants properly reporting household income/family composition changes, and the annual review process.
• Assist with preparation and serve various notices under the Residential Tenancies Act and complete applications for the Landlord and Tenant Board; monitor status and results mediated agreements and Orders.
• Assist with gathering all necessary documentation and evidence for Landlord and Tenant Board hearings including affidavits, certificate of service, notices of motion, declaration of services, etc.
• Review tenant ledgers and investigate discrepancies in tenant balances and contact tenant to explain balances.
• Prepare and mail opportunity to comment letters and other GSHO/HSA letters to tenants and maintain a “bring forward” system for follow up.
• Assist with the execution of writs of possession and sheriff evictions when required.
3.    Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
4.     Perform other related duties as required.

Qualifications:

• Successful completion of a Community College diploma in a related program (e.g. social worker, business administration, etc.)  from a recognized college with Canadian accreditation.
• Over one (1) year up to and including two and one half (2½) years of related work experience, some of which must involve working with a vulnerable population.
• Knowledge of residential property management practices, Residential Tenancies Act, Housing Services Act and regulations, and residential leases.
• Knowledge of Community Housing.
• Excellent conflict resolution skills to de-escalate difficult situations.
• Strong problem solving and conflict resolution skills with minimal direction.
• Ability to demonstrate accurate keyboarding skills, interactive computer capability, quick navigation skills.
• Knowledge of mediation/crisis intervention methods to a diverse client group including knowledge of principles and practices relation to appropriate referrals to other community agencies.
• Knowledge of community agencies and their mandate.
• Well developed communication, interpersonal and organizational skills.
• Ability to investigate, report, and resolve problems and complaints.
• Ability to work as a team member and independently with minimal supervision.
• Ability to demonstrate interpersonal skills and to communicate clearly, tactfully, and in a courteous manner with a variety of client groups, tenants, government officials, other agencies, and the general public.
• Ability to use computer software and administrative systems in a Windows environment (e.g. file maintenance, Word, Excel, Corel, information input and retrieval, etc.).
• Excellent use of English, verbally and in writing.
• French verbal skills and a good working knowledge of written French is required.
• Satisfactory health, attendance, and former employment history.
• Provide, at own cost, a current Vulnerable Sector Check.
• Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

Competencies: Competency Library - Level 1 Proficiency

How To Apply
If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.
We must receive your resume before 11:59 p.m. on Friday, October 17, 2025. For those providing a French language resume, please also include an English version.

1. Click on the Apply for Job button.
2. Follow the step by step application process.
3. Ensure you attached a cover letter and resume. Acceptable file types are:
   • .doc
   • .docx
   • .txt
   • .pdf
   • .rtf
4. Once completed, review your application and click on the Submit button.
5. Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us:
For technical difficulties, issues, questions or accommodations with an application made online email [email protected]