Caseworker

Job Description


Section: Social Services
Division: Children and Social Services
Department: Community Well-Being
Initial Reporting Location: 199 Larch Street

Job Status: Permanent position
Number of Vacancies: 1
Affiliation: CUPE 4705 Inside Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
Range of Pay: Group 12 - $34.10 to $43.02 per hour

The start date will follow the selection process.

The eligibility to work remotely is to be determined.

A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.

Characteristic Duties: Under the general supervision of a Social Services Program Manager, or Co-ordinator of Shelters and Homelessness

1. Interview applicants/participants onsite and offsite.  Process applications for programs delivered by the Social Services Division including determining need for Ontario Works and/or other relevant programs.  Recommend initial eligibility, determine and monitor ongoing eligibility. Inform clients of all facets of Ontario Works (e.g. requirements and range of activities available and all pertinent office procedures).
2. Screen for employability of clients; prepare participation agreements and case plans.  Refer clients to appropriate employment/training resources.  Determine and recommend deferrals.
3. Determine and verify employment/training needs of clients and ongoing income support needs including reviewing client participation agreements and case plans, revising and updating as required. Provide funds for mandatory and discretionary benefits and/or for employment assistance activities as determined by the Ontario Works Act and local business practices as required.
4. Refer clients to appropriate employment assistance activities.  Advocate on behalf of applicants and participants, liaise with and refer participants to appropriate community agencies and organizations.
5. Complete required documentation and forms, verify client statements, record relevant case information and record statistics as required.
6. Assist in the development of forms and local business practices.
7. Attend appeal hearings, court proceedings as a witness as required.  Attend case conferences as required.
8. Acquaint new employees, trainees and students with Caseworker functions.
9. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
10. Perform other related duties as may be required.

Qualifications:

• Successful completion of a Community College Diploma course in a Social Services Program.
• Over one (1) and up to and including two and one-half (2½) years of related experience.
• Employment counselling experience is an asset.
• Competent interpersonal and communication skills with demonstrated ability to serve the public in a courteous and effective manner.
• Demonstrate report writing skills.
• Life skills training is an asset.
• Demonstrate keyboarding skills (a minimum of 40 words per minute).
• Demonstrate ability related to the use of microcomputers and administrative systems in a Windows environment (e.g. word processing, spreadsheets, Social Assistance Management
• System (SAMS), information input and retrieval, etc.).
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Satisfactory health, attendance, and former employment history.
• Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.
• Provide, at own cost, a current Criminal Records Check.

Competencies: Competency Library - Level 1 Proficiency

This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $31.79 to $39.50 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

How To Apply


If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.
We must receive your resume before 11:59 p.m. on Tuesday, October 14, 2025. For those providing a French language resume, please also include an English version.

1. Click on the Apply for Job button.
2. Follow the step by step application process.
3. Ensure you attached a cover letter and resume. Acceptable file types are:
   • .doc
   • .docx
   • .txt
   • .pdf
   • .rtf
4. Once completed, review your application and click on the Submit button.
5. Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us:
For technical difficulties, issues, questions or accommodations with an application made online email [email protected]