Senior Manager, Product Development and Delivery

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the Senior Manager, Product Development and Delivery is a seasoned technology delivery leader responsible for overseeing complex projects and a portfolio of initiatives in a matrixed environment. This role provides day-to-day leadership, guidance, and governance oversight to project managers, ensuring consistent execution, adherence to project control procedures, and alignment with Technology’s delivery standards. Working with minimal direction, the Senior Manager applies deep project delivery expertise to drive planning, reporting, risk management, financial discipline, stakeholder engagement, and successful implementation across initiatives. The role also builds strong relationships with business partners, senior leaders, delivery teams, vendors, and external stakeholders, providing clear status updates, executive-level reporting, and timely escalation of risks, issues, scope changes, and timeline constraints.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 day per week on-site, while other days will be remote. 

How you'll succeed

• Delivery Oversight – Provide leadership across multiple initiatives, ensuring project managers establish clear goals, scope, terms of reference, resource plans, budgets, milestones, and delivery plans. Monitor progress across the portfolio and ensure projects remain aligned to business priorities, delivery standards, and stakeholder expectations.
• Stakeholder Collaboration – Partner with business, technology, operations, risk, and client-facing stakeholders to support informed decisions and successful delivery outcomes. Facilitate alignment across teams, negotiate priorities, manage dependencies, and ensure stakeholders have a clear voice throughout the delivery lifecycle.
• Governance, Risk, and Financial Discipline – Proactively identify risks, issues, dependencies, and delivery constraints, and drive timely mitigation or escalation. Monitor project milestones, budgets, forecasts, resource plans, and financials to ensure initiatives are delivered within approved scope, timelines, and funding expectations.
• People Leadership – Lead, coach, and develop a high-performing team of project managers and delivery professionals. Provide guidance on delivery best practices, governance expectations, issue resolution, stakeholder management, and professional growth while fostering accountability, collaboration, and continuous improvement.
• Relationship, Vendor, and Executive Management – Build trusted relationships with clients, business partners, application owners, vendors, and senior leaders. Prepare clear executive-level updates, decision materials, and escalation summaries, and work across internal and external teams to resolve delivery risks and support successful implementation of technology solutions.

Who you are

• You can demonstrate experience with 5–8 years of project delivery or project management experience, ideally within the financial services or technology industry. You have led cross-portfolio initiatives in a matrixed environment and have experience overseeing project managers or delivery teams. You bring strong knowledge of waterfall and agile methodologies, the Software Delivery Life Cycle (SDLC), project governance, risk management, financial tracking, and delivery reporting. You have experience with project management and issue management tools such as Planview, ServiceNow, and JIRA.
• It is an asset if you have experience with payment network initiatives, including Visa, Mastercard, merchant acquiring, card services, or related financial technology programs, standards, and stakeholder engagement. It's an asset if you are Bilingual (French OR Spanish)
• You have a degree or diploma in Computer Science, Business, Technology, or a related field. Project management certification or equivalent delivery leadership experience is an asset.
• You are a bold and authentic leader. You are passionate about developing and coaching people, setting clear expectations, and enabling teams to deliver with discipline, confidence, and accountability. You have led diverse, high-performing teams and know how to bring out the best in others.
• You communicate with impact. You can translate complex delivery information into concise, executive-ready updates, recommendations, and escalation materials that support timely decision-making.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 11th Floor

Employment Type

Regular

Weekly Hours

37.5

Primary Recruiter

Ahmad Affaan

Skills

Development Projects, People Management