Senior Manager, Mortgage Enforcement

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Our Mortgage Enforcement team protects CIBC’s interests by leading complex enforcement activities that require legal intervention across Canada. As Senior Manager, Mortgage Enforcement (Judicial Sale or Power of Sale), you’ll lead a team responsible for managing mortgage enforcement sale proceedings, including judicial sale and power of sale matters. You’ll oversee court-related activities, support compliance with legal and regulatory requirements, and work closely with internal legal partners, external counsel, court officials, and other stakeholders to move files forward efficiently and effectively. You’ll provide strategic direction to your team, enhance policies and procedures, and ensure enforcement activities are documented, reported, and executed to a high standard. You’ll also analyze portfolio trends, manage operational risk, and identify opportunities to improve processes, strengthen controls, and support a strong client experience.

At CIBC, we enable a work environment designed for you to thrive. You’ll have the flexibility to manage your work activities within a hybrid arrangement, spending 1-3 days per week on-site, with the remainder remote.

How you'll succeed

• Lead enforcement operations - Lead a Mortgage Enforcement team in managing judicial sale or power of sale proceedings. Oversee the preparation and filing of court documents, affidavits, and supporting evidence, and ensure matters progress in accordance with legal requirements, court orders, and established timelines.
• Provide strategic leadership - Set direction for the team, manage priorities, and support the successful delivery of mortgage enforcement activities. Resolve complex or escalated matters by balancing risk mitigation, operational effectiveness, and client experience.
• Build strong partnerships - Collaborate with internal legal teams, external counsel, court officials, government authorities, and other key stakeholders to advance enforcement proceedings and support business objectives.
• Strengthen governance and compliance - Develop, implement, and enhance policies, procedures, and reporting related to mortgage enforcement activities. Support audit and compliance reviews, address findings, and ensure regulatory training and internal policies are applied consistently.
• Drive performance and continuous improvement - Monitor key performance indicators to support operational excellence. Analyze portfolio data to identify trends, risks, and opportunities for improvement. Develop and maintain scorecards for external law firms, conduct performance reviews, and partner with Procurement and Legal to support effective vendor relationships and contract alignment.

Who you are

• You are a caring and accountable leader. You have experience developing and implementing strategic team goals, coaching employees, and inspiring strong team performance in a fast-paced environment.
• You can demonstrate deep experience in mortgage enforcement. You bring significant experience in mortgage enforcement, foreclosure, judicial sale, or power of sale processes, along with strong knowledge of mortgage law, enforcement procedures, and regulatory requirements.
• You give meaning to data. You enjoy investigating complex problems, assessing risk, and using reporting and insights to identify trends and improve outcomes.
• You communicate and collaborate with impact. You have strong written and verbal communication skills and build trusted partnerships with internal partners, external legal counsel, court officials, and third-party vendors to achieve shared goals.
• You embrace and advocate for change. You’re adaptable, results-oriented, and use sound judgment to manage evolving processes, competing priorities, and opportunities for continuous improvement.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Business Partner Relations, Client Satisfaction, Collections Management, Compliance Oversight, Leadership, Mortgage Foreclosure, Project Management, Quality Assurance (QA), Regulatory Requirements, Team Management, Vendor Management