Supervisor, Operations Relief (Rivière du Loup, QC, CA)

Job Requisition Id: 203005   
Business Function: Delivery Operations   
Primary City: Rivière du Loup  
Other Location(s):  
Province: Quebec  
Employment Type: Full-Time  
Employment Status: Term - With the possibility of extension or permanency  
Language Requirement: French Essential  
Employee Class and Level: OP 01  
Working Hours: Monday to Friday from 14h00 to 22h00, or as per replacement. 
Number of Vacancies: 1   
Job Closing Date (YYYY-MM-DD): 2026-09-01

Job Description

On a relief basis, supervises the mail delivery and mail processing operations within a Local Area. This includes the activities of letter carriers, RSMC’s and CUS assigned to deliver the mail as well as the efficient manual processing of mail on assigned shift. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Operations Relief.

• For mail delivery, supervises the daily operation of a team to ensure the safe and efficient sortation, routing and delivery of mail in accordance with regulations procedures and instructions.

• For mail processing, supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail.

• Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.

• Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.

• Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume. Requests additional equipment or services as required.

Job Responsibilities (continued)

• Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.

• Conducts daily observations of employee productivity. Investigates abnormalities and works to improve performance and implement best practices in productivity. Analyzes daily productivity reports to determine problems and trends. Shares analysis and results with team.

• Maintains administrative records on volumes processed and employees’ time and leave in SAP. Performs administrative tasks related to the operation of the shift. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.

• Promotes good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public.

Qualifications

Education

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Not Applicable

Assets

• Post-secondary degree/diploma

Other Information Ce processus de dotation vise l’attribution d’un emploi d’une durée de deux ans, lequel pourrait être prolongé ou donner lieu à une nomination permanente, sous réserve des besoins opérationnels et de l’évaluation du rendement. /  This staffing process is intended to fill a position for a two-year term, which may be extended or lead to a permanent appointment, subject to operational requirements and performance evaluation.  

Les employés résidant à l’extérieur de la zone géographique visée par le concours sont invités à soumettre leur candidature, à condition qu’aucune réinstallation ne soit requise ou qu’ils soient disposés à assumer les frais liés à leur propre réinstallation. / Employees residing outside the geographical area targeted by the competition are encouraged to apply, provided that no relocation is required or that they are willing to cover their own relocation expenses. 

Heures de travail: Du lundi au vendredi de 14h00-22h00 ou selon remplacement. 

Working Hours: Monday to Friday from 14h00 to 22h00, or as per replacement.  

Canada Post’s values and behaviours 

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country. 

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. 

We’re committed to living these values and practicing these behaviours every day.  Learn more about the values and behaviours by visiting the Canada Post website.