Customer Service Representative

Description

The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first point of contact for customers, ensuring a positive client experience while supporting administrative, registration, and operational activities.

This is a full-time, fully onsite position operating on a Thursday to Tuesday schedule.

Key responsibilities include:

• Provide exceptional customer service to internal and external customers.

• Greet customers and visitors and manage front desk reception activities.

• Operate and monitor the main telephone switchboard.

• Manage customer check-in processes and verify required documentation.

• Review, scan, and maintain regulatory and customer documentation.

• Prepare, issue, and manage security badges and access credentials.

• Support customer registrations within the Pelesys learning management system.

• Verify course enrollments and coordinate with Account Executives to ensure customers are registered in the appropriate training programs.

• Monitor and action customer inquiries received through the Client Services inbox.

• Conduct customer outreach and follow-up communications in advance of scheduled training.

• Process training payments and perform daily monitoring of COD (Cash on Delivery) activities.

• Generate statistical and operational reports as required.

• Assist with customer lounge services.

• Support exam invigilation activities as required.

• Prioritize and coordinate multiple customer requests in a fast-paced environment with frequent interruptions.

• Work independently while collaborating with internal departments to ensure efficient customer service delivery.

• Perform other related customer service and administrative duties as assigned.

Minimum Qualifications

• Minimum 2 years of work experience

• CEGEP DEC or equivalent education.

• Bilingual in English and French, with strong verbal and written communication skills.

• Intermediate proficiency with Microsoft Office applications, including Excel.

• Strong attention to detail and accuracy when handling documentation and customer information.

• Ability to manage multiple priorities and customer interactions simultaneously.

• Demonstrated organizational skills and ability to work effectively with frequent interruptions.

• Ability to work independently and exercise sound judgment when prioritizing tasks.

• Eligibility to obtain and maintain Controlled Goods Program requirements, if applicable.

Preferred Qualifications

• Minimum 2 years of relevant work experience in customer service, reception, administration, hospitality, or a related field.

• Administrative or office administration education.

• Experience working in an aviation, flight training, or aviation operations environment.

• Additional language skills beyond English and French.

• Experience in hotel, hospitality, concierge, or high-volume reception environments.

Benefits

We’ve designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:

• Dynamic and collaborative team environment.

• Stimulating work environment.

• Culture where initiative is recognized and valued.

• Opportunity to contribute to a variety of projects within a multidisciplinary team.

• Attractive employee benefits.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type                      Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.