Specialist, AI Strategy and Operations

 Req Id: 431704

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. 

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

This role supports the delivery of enterprise AI programs and helps accelerate AI adoption across the organization. Responsible for the end-to-end delivery of AI initiatives, you will identify high-value opportunities, align stakeholders, define roadmaps, and oversee implementation and adoption to deliver measurable business outcomes. In parallel, you will accelerate AI adoption through the development of AI-powered agents, structured enablement, and robust governance practices. You will establish best practices, create training and guidance, manage the AI use case portfolio, reduce duplication of effort, and ensure the ethical, secure, and compliant use of AI across the organization.  This role requires a strategic leader who can balance program execution with organizational enablement, fostering innovation while helping teams confidently and responsibly adopt AI at scale.

Key Responsibilities

• Managing the delivery of AI initiatives, including opportunity assessment, business case development, roadmap creation, stakeholder alignment, implementation planning, and adoption tracking. Working closely with Data Engineering, Data Science, and business teams to define requirements, coordinate delivery activities, manage dependencies, and ensure AI solutions deliver measurable business value. 
• Spearheading AI adoption initiatives and managing the associated change management processes, which includes developing comprehensive education and training materials, establishing AI best practices, and ensuring team members remain informed about advancements. 
• Serving as a key consultant to various teams, providing expert guidance and support to help identify AI opportunities, define business requirements, and implement solutions tailored to specific needs and workflows. 
• Building and deploying advanced AI-powered agents using platforms such as Copilot, Gemini Enterprise, and other enterprise-approved AI tools to enhance productivity, decision-making, and day-to-day team workflows. 
• Systematically tracking and program managing all AI use cases across the Business Unit to ensure comprehensive visibility, prioritization against business objectives, progress monitoring, and effective resource allocation. 

Critical Qualifications

• A Bachelor's degree or higher in a relevant field such as Business, Computer Science, Information Technology, Data Science, or a related discipline or relevant work experience 
• A minimum of two years of progressive professional experience in roles related to technology consulting, AI strategy, AI consulting, or the broader fields of artificial intelligence, machine learning, or data science. 
• Demonstrated experience working with advanced AI models, including Large Language Models (LLMs), understanding their capabilities and applications, and proven experience in developing AI-driven solutions with cross-functional stakeholders 
• Possession of relevant professional certifications in AI, Machine Learning, or Data Governance is highly valued. 
• Exceptional problem-solving and analytical skills, with the ability to translate complex technical concepts into clear business strategies. 

Preferred Qualifications

• Experience in developing AI strategy roadmaps and a track record of successfully leading cross-functional teams in technology projects. 
• Familiarity with applied AI concepts and methodologies, including GenAI, LLMs, AI agents, prompt engineering, RAG, and responsible AI practices. Working knowledge of data architecture, data warehousing, and data governance principles. 
• Experience in establishing AI Centers of Excellence or similar strategic AI initiatives within an organization. 
• Proficiency with common AI development environments, programming languages (such as Python), and data analysis tools. 
• A background in change management, particularly related to the adoption of new technologies and data-driven practices. 
• Experience in telecommunications or other operational-heavy roles is an asset

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Work Arrangement: Hybrid 
Application Deadline: 09/29/2026 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page  for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.