BILINGUAL NATIONAL COACH, SHARED SERVICES

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

*Bilingualism in both English and French is mandatory for this role

POSITION OVERVIEW

The Bilingual National Coach, Shared Services supports employees across the Small Business Digital Banking (SB-DB) team, including the Client Contact Centre, Virtual Business Centres, and Online Financing team. The role provides individualized coaching, onboarding support, training, and skill development to employees in analyst and business development roles.

As the only bank dedicated exclusively to Canadian entrepreneurs, BDC supports the growth of small and medium-sized businesses across Canada. Through effective coaching and employee development, your work contributes directly to the success of Canadian businesses while supporting an inclusive environment where people can be themselves at work.

CHALLENGES TO BE MET

• Provide individualized coaching, feedback, and action-plan follow-up for new and existing employees in analyst and business development roles.
• Collaborate with leaders to support new-hire onboarding and integration, including guiding peer coaches and providing feedback on employee development and training plans.
• Deliver training to new and existing employees on new initiatives and specific skill-development needs, as required.
• Work closely with the regional strategy implementation team and Learning Specialists to train employees on common learning topics, including CLICs, marketing tools, BDC policies, business practices, credit guidelines, and segmentation.
• Support peer coaches by ensuring they have the appropriate training, resources, and guidance to provide effective employee coaching.
• Monitor team coaching needs to help ensure an appropriate number and mix of local coaches are available.
• Participate in Operations Support projects that advance the strategic priorities of the Small Business Digital Banking team.
• Help employees strengthen the business development and banking skills they use to support Canadian entrepreneurs.

WHAT WE ARE LOOKING FOR

• Bilingualism in English and French.
• Bachelor’s degree in commerce, finance, business administration, or an equivalent field/credential.
• Five (5) or more years of experience in business development and/or credit analysis within BDC.
• Demonstrated successful performance in business development.
• Experience as a peer coach.
• Demonstrated experience providing individual coaching and actionable feedback focused on employee skill development.
• Ability to assess employee development needs and adapt coaching approaches to the needs of the employee.
• Ability to collaborate effectively with peers and other stakeholders.
• Diagnostic skills to identify coaching and employee development needs.
• Facilitation and presentation skills.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.