Business Analyst, IT Transformation & Cloud Services (Ottawa (Downtown), ON, CA)

Business Analyst, IT Transformation & Cloud Services

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process. 

In addition to the position being staffed, this competition may be used to fill similar opportunities (Regular or Term) that become available at the same job grade. If you’re interested in this type of role, we encourage you to apply.

What you need to know about Core Technology Services

Reporting to the Program Manager, Data Center Evergreening (DCE), you will play a key role in shaping and implementing the new ITS Operating Model and supporting the organizational change management activities required to ensure the success of this transformational initiative. This includes supporting cloud migration efforts and the transition to a new financial model for cloud infrastructure.

Working closely with subject matter experts and colleagues across Information Technology Services (ITS), you will help advance the organization's incident response maturity and collaborate with portfolio partners to maximize the value and adoption of CTS services in the public cloud environment.

What you will do

You will lead the analysis, definition, and documentation of functional and non-functional requirements that support the introduction of new tools, technologies, and capabilities across CTS. You will work closely with business and technology stakeholders to identify needs, define success criteria, assess impacts, and ensure solutions align with organizational objectives.

In this role, you will also support the DCE Program and CTS initiatives by identifying operational risks, evaluating service performance, and driving continuous improvement efforts. Working alongside senior technology experts, architects, planners, and service owners, you will help shape and optimize service delivery processes, ensuring effective adoption of cloud technologies, automation, and modern operational practices.

In addition, you will:

• Requirements Management: Lead the elicitation, analysis, validation, and documentation of business, functional, and non-functional requirements for CTS projects and initiatives.
• Process Analysis and Design: Document current-state and future-state processes, identify efficiency opportunities, and develop process improvements that support service excellence and operational effectiveness.
• Documentation and Presentations: Create business requirements, workflows, operating procedures, user guides, process maps, presentations, and training materials to support implementation and adoption activities.
• Stakeholder Engagement: Facilitate workshops, interviews, and working sessions with business and technology partners to gather information, align expectations, and build consensus.
• Performance Measurement and Reporting: Develop and maintain performance metrics, dashboards, and reporting frameworks to assess the effectiveness of CTS products and services, identify trends, and recommend improvements.

As part of your strategic responsibilities, you will contribute to the analysis, design, and implementation of IT operating models that strengthen CTS's delivery and operational effectiveness. This includes:

• Assessing current operating models to identify opportunities to improve efficiency, governance, service delivery, and organizational effectiveness.
• Designing future-state operating models that strengthen service ownership, accountability, lifecycle management, and operational excellence.
• Defining organizational capabilities, roles, and operating practices required to support modern, scalable, and customer-focused IT services.
• Leading operating model transformation initiatives by collaborating with stakeholders to implement changes that enable cloud adoption, modernization, and continuous improvement.

What you need to succeed

You are detail-oriented, organized, and efficient always looking for ways to work smarter, not harder. You possess a strong ability to effectively communicate with a broad range of audiences in a concise manner.

In addition, you have experience and developed skills in: 

• Enterprise planning, budgeting and reporting 
• Building and presenting dashboards 
• Experience and proven ability to analyze problems and provide insights within a technology team
• Gathering, analyzing information and providing reports and statistics using Microsoft Office tools 
• Excellent written communications and presentation skills
• Demonstrate adaptability, curiosity and a willingness to learn new technologies, including AI and digital tools.

Nice-to-have

Experience with: 

• Adaptive application
• Power BI 
• Service Now platform to support planning and reporting 

Your education and experience

This position requires a post-secondary education in a related field (e.g., business administration, public administration, accounting) and four years of relevant work experience in areas such as work planning, budgeting, capacity planning, reporting, or analytics. An equivalent combination of education and experience may also be considered.

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement

The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French.  The position language requirement is Level 5 (Fully Functional).  If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level.  Both bilingual and unilingual candidates are encouraged to apply. 

What you need to know

• • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Reliability 
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 
  • The official title for this position is “Business Analyst”

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.  

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• • Salaries are based on qualifications and experience and typically range from $94,193 to $110,816 (job grade 16)
  • The Bank offers an incentive for successfully meeting expectations at  5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.