Adjudication Analyst, Unclaimed Properties Operations (Ottawa (Downtown), ON, CA)

Adjudication Analyst, Unclaimed Properties Operations

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process. 

In addition to the position being staffed, this competition may be used to fill similar opportunities (Regular or Term) that become available at the same job grade. If you’re interested in this type of role, we encourage you to apply.

Did you know? 
When an account, deposit or negotiable instrument held or issued by a federally-regulated bank or trust company has been inactive for 10 years and the owner cannot be contacted, it is considered an unclaimed balance and the Bank of Canada acts as custodian on behalf of the owners. The Unclaimed Properties Office is responsible for managing those accounts and responding to claims made by their owners. 

The UPO team is also responsible for servicing and maintaining the registers of Old-Style Canada Savings Bonds, Government of Canada Market Issue bonds, new style Canada Savings Bond and Canada Premium Bonds, including some Registered in the Canada RSP/RIF.

What you will do 
The Adjudication Analyst works under the general direction of an Operation Manager, and in collaboration with other Analysts in UPO-Operations team. Specific duties assigned to the Analyst will depend on the candidate’s knowledge and experience, and will include such tasks as reviewing unclaimed balance, Retail Debt or Wholesale debt claims from the general public, processing redemption requests for certificated instruments and handling front office activities.

Specifically, you will:

• Review and adjudicate claims received from individuals, estates or corporations.  Review supporting documentation provided by the customer to ensure the rightful ownership of balances being claimed by the rightful owner.
• Review legal documents such as Wills, Court Orders, Power of Attorneys and assess their value against each claim.
• Review and reconcile Canada Savings Bonds certificate redemption batches received from Financial Institutions.  Prepare adjustment transaction packages as they occur.
• Analyse and identify double encashment occurrences.  Subsequently, create a customer case and initiate the recovery of funds using pre established methods.
• Respond to reconciliation inquiries from the Financial Institutions or their processing centres either in writing or by phone by providing them rational for reconciliation decisions.
• Handle incoming calls from clients and organizations requiring help with the claim process.
• Respond to customer and organization inquiries received via emails and regular mail.
• Responsible for accurate records keeping in different retail debt registers, by performing redemption transactions either from customers or from financial institutions.
• Provide suggestions for process improvements or system changes to improve service standards and support implementation.
• Support in developing analysis around operational effectiveness.
• Participate to Audit reviews.

What you need to succeed
We are looking for a team player who has great interpersonal skills and can assist colleagues in their daily work.  You are highly organized, you proactively prioritize tasks, and manage deliverables in a timely manner and with a high degree of quality.  Your attention to details and methodic approach will enable you to succeed in this role. You are a quick learner and can optimize the use of new technology solutions. 
 

Nice-to-have

• Knowledge of unclaimed properties management tools
• Knowledge of the Canada Savings Bonds program
• Training on Legal document review
• Customer case management experience

Your education and experience
The position requires a post-secondary diploma with at least 3 year experience in a relevant field or 2 year experience in a related field, with a college diploma or an equivalent combination of education and experience may be considered.

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things. 

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French.  The position language requirement is Level 5 (Fully Functional).  If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level.  Both bilingual and unilingual candidates are encouraged to apply. 

What you need to know

• • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Secret 
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.  

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• • Salaries are based on qualifications and experience and typically range from $73,511 to $86,484 (job grade 14)
  • The Bank offers an incentive for successfully meeting expectations at  5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.