Specialist, Commercial Offer Technology

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The Specialist, Commercial Offer Technology plays a key coordination and delivery role in Air Canada’s commercial transition to Modern Airline Retailing (MAR). The role translates Commercial priorities into structured requirements, delivery inputs and readiness plans supporting the selection, design, implementation and ongoing evolution of Offer and Order capabilities.

Working across Commercial and in close collaboration with IT, vendors and implementation partners, the role coordinates stakeholders from Revenue Management, Pricing, Distribution, Digital, Sales, Loyalty, Data and other impacted areas. The focus is on driving alignment, organizing priorities, managing delivery inputs, supporting governance decisions, and ensuring Commercial readiness for MAR-enabled capabilities.

Responsibilities

Lead Commercial Requirements, Prioritization & Alignment.

• Lead the structuring and prioritization of Commercial requirements across Revenue Management, Pricing, Distribution, Digital, Sales, Loyalty, Data and other impacted areas.
• Provide functional leadership over requirements, use cases, business rules, data needs, acceptance criteria and end-to-end traceability.
• Assess current-state systems, future-state MAR capabilities, operational gaps, dependencies and business-continuity risks during the transition period.
• Facilitate alignment between Commercial stakeholders, IT and vendors by framing trade-offs, clarifying ownership and guiding practical delivery decisions.

Help Manage RFP, Vendor Evaluation & Commercial Commitments.

• Coordinate Commercial inputs to MAR capability evaluation, vendor engagement, solution selection activities Manage Commercial inputs into the MAR technology and RFP activities, including requirements, use cases, evaluation criteria and vendor clarifications.
• Coordinate cross-functional commercial reviews of vendor responses, demonstrations and proofs of concept to ensure assessments are consistent, evidence-based and aligned to priorities.
• Synthesize gaps, risks, assumptions and trade-offs into clear recommendations for governance forums.
• Coordinate Commercial contracting inputs to ensure critical commercial requirements, service expectations, transition obligations, acceptance criteria and vendor commitments are reflected in relevant schedules and statements of work.

Guide Solution Design, Integration & Transition Planning.

• Guide solution-design discussions and validate alignment with Commercial priorities for offers, pricing, bundling, segmentation, product catalogue, stock keeping and order servicing.
• Evaluate business impacts and dependencies across RM, pricing, inventory, distribution, digital, loyalty, payment, delivery and finance systems.
• Support the planning of the multi-year coexistence of legacy and MAR platforms, including parallel processes, data consistency, operational hand-offs and business-continuity safeguards.
• Drive resolution of design conflicts, integration issues, continuity risks and transition trade-offs by developing clear options and recommendations.

Coordinate Implementation, Readiness & Governance Support.

• Coordinate delivery planning by translating approved capabilities into milestones, readiness activities, test priorities and accountable owners.
• Lead Commercial participation in testing, defect triage and business sign-off, ensuring evidence supports informed decisions and controlled go-live readiness.
• Manage business-readiness deliverables, including process documentation, operating procedures, training inputs, cutover planning, hypercare and post-implementation reviews.
• Prepare concise workshop, status and governance materials that highlight decisions required, risks, dependencies, progress and recommended next steps.
• Maintain traceability of requirements, decisions, assumptions, risks and dependencies, and escalate matters requiring governance review or leadership direction.
• Support ongoing evolution of MAR capabilities by coordinating enhancement requests, business priorities, issue resolution and continuous improvement initiatives.

Qualifications

• University degree in Business, Information Systems, Engineering, Operations Research, Data Science, Mathematics, Economics or a related field, or equivalent relevant experience.
• Proven experience in business analysis, commercial systems, airline Revenue Management, pricing, distribution, digital retailing or technology-enabled transformation, an important asset.
• Experience supporting system selection, RFI/RFP evaluation, vendor workshops, contracting inputs or enterprise implementation is preferred.
• Solid understanding of airline commercial processes and systems, with working knowledge of MAR and Offer and Order concepts such as dynamic offers and pricing, bundling, product catalogue, stock keeper and order-based servicing. Familiarity with NDC and ONE Order is an asset.
• Demonstrated skills in requirements gathering, process mapping, user stories, acceptance criteria, traceability, testing and defect management. SQL or large-dataset querying experience is an asset.
• Strong communication, collaborative, analytical, organization and stakeholder-management skills, with attention to detail and comfort working through ambiguity and changing priorities.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.