Counsel, Customer Regulatory & Resolution

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

We are looking for a Counsel, Customer Regulatory and Resolution to join our team of professionals in Montreal. The successful candidate will manage litigated customer claims, including before the Canadian Transportation Agency, while also taking on a strong enforcement and regulatory management role, providing advice on consumer and regulatory compliance and supporting Air Canada's strategic response to regulatory and enforcement initiatives.

Air Canada is Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network. Air Canada provides scheduled service directly to more than 180 airports in Canada, the United States and Internationally on six continents. It holds a Four-Star ranking from Skytrax. Air Canada’s Aeroplan program is Canada’s premier travel loyalty program, where members can earn or redeem points on the world’s largest airline partner network of 45 airlines, plus through an extensive range of merchandise, hotel and car rental partners. Through Air Canada Vacations, it offers more travel choices than any other Canadian tour operator to hundreds of destinations worldwide, with a wide selection of hotels, flights, cruises, day tours, and car rentals. Its freight division, Air Canada Cargo, provides air freight lift and connectivity to hundreds of destinations across six continents using Air Canada’s passenger and freighter aircraft. Air Canada’s climate-related ambition includes a long-term aspirational goal of net-zero greenhouse gas emissions by 2050. For additional information, please see Air Canada’s TCFD disclosure. Air Canada shares are publicly traded on the TSX in Canada and the OTCQX in the US.

Air Canada has been named for the third consecutive year, one of Canada’s Top Employers for Young People 2026 by Mediacorp. The award affirms the company’s strong commitment to fostering meaningful opportunities that help the next generation thrive and build their future leadership potential. We have innovative Legal and Compliance teams whose members, more than 100 dedicated professionals, act as business partners to support Air Canada's strategic objectives. When you join Air Canada and its Law Branch, you will be part of a team of professionals that enable Air Canada to accomplish its mission of connecting Canada and the world.

Responsibilities:

• Manage and supervise consumer litigation files in Canada, including before the Canadian Transportation Agency, in collaboration with external providers, including drafting and reviewing legal proceedings.
• Analyse legal basis of claims, analyse evidence on file, and determine defence strategy.
• Draft court proceedings and ensure all documents are ready for production in a timely and complete fashion.
• Review and oversee defences drafted by other lawyers and analysts.
• Manage case timelines to ensure that all stages of the evidence gathering and defence drafting processes are followed on time.
• In collaboration with IT, optimize the use of technology to effectively manage high volumes of litigation claims.
• Analyse and maintain a database of successful and unsuccessful defenses in order to improve efficiency over time, as well as to improve Air Canada’s overall success rate for litigated claims.
• Identify possible efficiencies in workflows and opportunities for systemic improvements in evidence gathering and defence drafting, for discussion and review.
• Ensure compliance with consumer and regulatory legal frameworks in Canada and in the US, identify risks and opportunities for Air Canada, and advise business units to manage regulatory and enforcement impact.
• Support and help define Air Canada's strategic approach to new regulatory and enforcement initiatives, including drafting position statements and liaising with government officials and industry bodies to present Air Canada's position.
• Investigate compliance verification and investigation files internally and respond to regulatory bodies as needed.

Qualifications

• Hold a Bachelor's degree in or higher in law. Being a member of the bar in one of the Canadian provinces is an asset.
• 2-5 years’ experience in litigation and/or regulatory or enforcement matters
• Experience in airline operation, airline management, project management, or claims management is an asset.
• Strong organizational skills, creative and strategic.
• Good analytical skills, ability to identify issues in workflows, develop thoughtful solutions and rally support to redefine approaches and achieve workable solutions.
• Good written and oral communication skills, and the ability to convey messages and thoughts clearly, and concisely.
• Enjoy working in a dynamic and constantly evolving environment alongside a very cohesive team of professionals.
• Strong desire to participate as part of a team, to collaborate, support, empower and guide the team (when appropriate), with an ability to contribute to a shared sense of direction.
• Inclination to take initiative and be proactive and resourceful.
• Be adaptable and flexible to work effectively in a context of rapid change and to grasp opportunities to learn and build knowledge.
• Demonstrate a high degree of tact, discretion and good judgment in handling sensitive and confidential information.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.