Bilingual Senior Coordinator

Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.

WORK YOU’LL DO 

Responsibilities may include, but are not limited to:

• Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes
  
  
• Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve
  
  
• Support colleagues and Subject Matter Expert’s inquiries in Service Now
  
  
• Manage multiple tasks while being responsible for your own workload in a team based environment
  
  
• Play a key role in assisting colleagues with Workday support
  
  
• Implementation of new processes
  
  
• Various other duties as required
  
  

Basic Qualifications

• 1-3 years of experience within Absence Management or an equivalent HR field
  
  
• Bilingual in French and English, strong communication skills, written and verbal in both languages
  
  
• A Post Secondary education is required
  
  

Bonus Points:

• Previous experience with Service Now case management platform is an asset
  
  
• Ability to converse comfortably with business partners
  
  
• Strong organizational and time management skills with keen attention to detail and commitment to excellence
  
  
• Demonstrated ability to work independently or part of a team
  
  
• Strong analytical and problem-solving skills
  
  
• Must have excellent organizational and time management skills with the ability to
  
  
• work in a fast-paced environment
  
  
• Ability to meet required deadlines targets
  
  
• Be flexible and able to adapt to change in a positive manner
  
  
• Strong Microsoft O365 is an asset
  
  
• Contribute to a positive working environment
  
  
• Time of Operation Monday to Friday 8 am 4 PM
  
  

About AccentureWe work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Our Commitment to Inclusion & Diversity 
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.  
Requesting an Accommodation 
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.  

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. 
Other Employment Statements 
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed. 

Job candidates are not required to disclose any offence for which a pardon has been granted.