Customer Account Agent

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

Role Summary
Communication with customers with past due accounts less than 30 days in order to make payment arrangements.

Required Qualifications
• Manage outgoing and incoming calls to resolve delinquent cases. Maintain telephone / email follow-up with clients.
• Follow up / complete the administrative tasks associated with the calls received.
  Formal education
• College Diploma (DEC)

Experience
• One year of experience in a customer service role
• Two to three years of experience in a role, that requires interaction/negotiation with clients over the phone.

Competencies
• Bilingual: excellent oral and written communication skills in both English and French; Required to effectively serve a diverse, Canada-wide client base.
• Negotiation skills
• Knowledge of the auto industry

Work schedule
•Day shift: Monday to Friday 8a.m to 4:30p.m; and at least one day per week from 9am to 6pm 
 
Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require an accommodation during the recruitment and selection process please advise in advance.