Installation Customer Service Consultant

 Responsibilities 

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Provide best-in-class customer service on appliance installation and assembly service
• Explanation of installation process to retailers and customers
• Correspond with retailers and customers verbally and electronically
• Maintain up to date knowledge of new policies, procedures, and products
• Process routine clerical transactions in between calls
• Communication with TGS’ network of professional service providers

 Qualifications 

• Previous experience in a call centre or customer service environment required
• Professional phone and email etiquette 
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong attention to detail
• Superior organizational, and multi-tasking skills
• Strong analytical and decision-making skills
• Strong desire to take ownership and accountability of task completion
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
• Ability to work effectively with and without supervision

 Why Trans Global? 

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.