Bilingual Customer Service Representative

Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience.

 Responsibilities

• Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Provide best-in-class customer service on very sensitive insurance claims
• Explanation of claims process to clients
• Correspond with the insured clients employers, and/or physicians if necessary
• Maintain up to date knowledge of new policies, procedures and products
• Process routine clerical transactions in between calls
• Communication with TGI’s partners and credit card companies with respect to payments on client accounts
• Participate in customer retention initiatives

 Qualifications

• Previous experience in a call centre or customer service environment required
• Professional phone etiquette and empathy for sensitive circumstances
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills.
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong attention to detail.
• Superior organizational, and multi-tasking skills.
• Strong analytical and decision making skills.
• Strong desire to take ownership and accountability of task completion.
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
• Ability to work effectively with and without supervision
• Experience in the insurance industry is an asset
• High School or Equivalent is required
• 1 to 2 years in a claims processing role would be an asset

 Why Transglobal

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

 Apply nowIf you’d like to apply for this role, please contact our recruitment team at [email protected]Attach your CV and tell us why you would be a great fit at Transglobal! 

 Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

 Connect With Us!

 Not ready to apply? Connect with us for general consideration.