IT Support Technician – Office Technology

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Our Expectations

Reporting to the Department Manager, the Office Technology Technician is responsible for coordinating and executing support activities, overseeing the work of third-party service providers, providing technical expertise in projects, and supporting the administrative center to ensure exceptional customer service. The incumbent must provide technical assistance related to office technology, including software, operating systems, and mobile devices.

The Role

• Provide user support for computer equipment and software setup and usage
  
  
• Handle incidents and service requests
  
  
• Ensure efficient client follow-up during service interventions and maintain the highest level of customer satisfaction
  
  
• Install, test, and update IT equipment (computers, peripherals, programs, and software)
  
  
• Perform maintenance, administration, and security of hardware
  
  
• Draft procedures and various technical documents
  
  
• Follow up on issues and referrals with clients and suppliers
  
  

The Skills We’re Looking For

• College diploma (AEC/DEC) in Computer Science or equivalent
  
  
• At least 3 years of experience as a Level 2 IT Technician
  
  
• Experience in desktop (PC) and printer environment administration and troubleshooting, including network connectivity
  
  
• Experience in administration and troubleshooting of Microsoft Windows and Citrix environments
  
  
• Operational knowledge and troubleshooting ability for standard business applications such as Microsoft Office Suite, Outlook, O365, Internet Explorer, Google Chrome, Firefox, Adobe PDF Reader and Writer, Java, etc.
  
  
• Experience diagnosing and troubleshooting hardware issues: PCs (HP, Lenovo), laptops (HP, Lenovo), printers (HP, Xerox, Lexmark)
  
  
• Basic knowledge and experience in implementing and supporting interconnect infrastructure: LAN, WAN, and wireless devices
  
  
• Intermediate knowledge and experience with remote management tools
  
  
• Intermediate knowledge and experience diagnosing and troubleshooting desktop/laptop hardware and software issues, as well as related peripherals, printers, or multifunction devices and advanced options/features
  
  
• Strong knowledge of Active Directory administration (user creation/deletion, profiles, login scripts) and networking concepts (IP addressing)
  
  
• CompTIA A+ certification (an asset)
  
  
• Punctuality, analytical skills, excellent communication abilities, and strong business acumen
  
  
• Written and spoken bilingualism (French and English) to support users across Canada, including unilingual clients
  
  
• Knowledge of retail and distribution environments (an asset)
  
  
• Self-motivated and quick to learn new systems
  
  
• Teamwork and interpersonal skills
  
  
• Ability to work independently and demonstrate initiative
  
  

By joining the RONA family, you’ll enjoy many benefits, such as:

• A childcare centre that can accommodate up to 78 children (Remove if not applicable)
  
  
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
  
  
• Electric car charging stations
  
  
• A fitness centre, sports activities, and showers
  
  
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
  
  
• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  
  
• Career growth opportunities within the company
  
  
• An inclusive and safe working environment
  
  
• Promotion of work-life balance
  
  
• An employer that’s involved in the community
  
  
• And much more!
  
  

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.