Administrator, Labour Relations

Job Summary

The Administrator, Labour Relations is a key member of the People & Culture team, providing administrative and paralegal support for labour relations activities in a unionized airline environment. This role supports grievance and arbitration processes, Canadian Industrial Relations Board (CIRB) matters, and collective agreement administration, while ensuring accurate record-keeping and compliance with the Canada Labour Code. This position is well suited to a detail-oriented professional looking to grow their labour relations expertise within a collaborative and people-focused organization.
Duties & Responsibilities

• Provide advanced  administrative and paralegal support to the Labour Relations team within People & Culture exercising independent judgment in prioritizing work and managing competing deadlines
• Independently maintain and manage labour relations case files, trackers, and documentation, ensuring accuracy, completeness, and audit readiness for grievances, arbitrations, and CIRB matters
• Support grievance and arbitration processes by coordinating investigations, document production, scheduling, and follow-up actions, escalating issues or risks as appropriate
• Prepare draft correspondence, summaries, chronologies, and reports, identifying key issues, timelines, and dependencies for review by Labour Relations leadership
• Prepare responses, evidence packages and timelines for the CIRB 
• Research and document best practices to support collective bargaining activities 
• Assist with the interpretation and application of collective agreements and the Canada Labour Code under the direction of leadership
• Coordinate and participate in labour–management committee meetings, including agenda development, minutes, action tracking, and follow-up, ensuring commitments are documented and monitored
• Ensure confidentiality, accuracy, and consistency in all labour relations records and communications
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Diploma or degree in Paralegal Studies, Legal Administration, Human Resources, or a related field
• Typically 4–6 years of progressive experience in a paralegal, legal administration, labour relations, or HR support role within a unionized and/or federally regulated environment
• Exposure to CIRB processes or other labour board proceedings is strongly preferred
• Strong organizational and document-management skills with exceptional attention to detail
• Ability to manage multiple priorities while meeting deadlines in a fast-paced, operational environment
• Professional judgement and discretion when handling sensitive and confidential information
• Clear written and verbal communication skills and a collaborative, service-oriented approach
• Paralegal certification or designation is an asset
• Working knowledge of the Canada Labour Code is an asset
• Bilingualism (English/French) is an asset
• Occasional evening or extended hours during negotiations or hearings may be required
• Some travel may be required

Location

Toronto Downtown Office (250 Yonge Street) #LI-Hybrid
Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.