Insurance Administrator, Bilingual

The Insurance Administrator role provides excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, and expirations, as well as maintain excellent interdepartmental relationships. 

Your role: 

Attention to detail. Customer service excellence. Highly accountable. 

• Verify and ensure assets have proper insurance and registration in compliance with requirements.
• Review and process external insurance policies and registration documents, promptly updating our system to reflect accurate coverage.
• Proactively engage with insurance agents and customers to rectify non-compliant policies.
• Address insurance and registration cancellations with efficiency, contacting customers and/or insurance agents for timely reinstatements.
• Escalate insurance delinquencies to Collections following established procedures.
• Secure confirmation of insurance for assets ineligible for the Loss Damage Waiver program.
• Handle insurance-related correspondence using a variety of communication methods, including issuing letters, and final notifications.
• Provide prompt and informative responses to customer inquiries, maintaining a customer-centric approach.
• Manage the Loss Damage Waiver program for eligible leases, including quoting fees and processing enrollment or removal from the program throughout the lease term.
• Process Power of Attorney requests efficiently by taking consideration for provincial nuances and collaborate with provincial registry offices to resolve issues and ensure compliance Contribute as a collaborative team player, emphasizing process improvement and clear communication.  

Your team: 

As part of the National Leasing sector, you’ll be on a team of six colleagues and you’ll report to the Team Manager. Our team stands out for its expertise in equipment leasing & financing – supporting equipment dealers with hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada.

We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses and collaborating with colleagues who have varied expertise and profiles.

Prerequisites:

• Bilingual (French/English), written and spoken
• Post secondary education or equivalent work/training experience
• General Insurance Essentials Course completion or equivalent insurance industry courses are considered an asset
• 2+ years of customer service or office administration experience
• Prior insurance industry experience considered an asset

Be Part of a Bold New Chapter 

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we’re looking for talented individuals to join us on this exciting journey. While you’ll begin your role at a CWB location, you’ll be part of a forward-thinking team preparing for a seamless move to NBC. This is more than a job—it’s an opportunity to grow, connect, and help shape the future of banking in Canada. Join us. Grow with us. Change with us.

Languages:

 English, French 

 Skills 
 Diversity & Inclusion  Teamwork  Detail-oriented  Empathy  Initiative  Learning Agility  Resiliency  Self-motivation 

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.  

• * Health and wellness program, including many options
• * Flexible group insurance
• * Generous pension plan
• * Employee Share Ownership Plan
• * Employee and Family Assistance Program
• * Preferential banking services
• * Opportunities to get involved in community initiatives
• * Telemedicine service
• * Virtual sleep clinic 

 These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.  Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
 We're putting people first



We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  

 We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? 

 Come live your ambitions with us!