Bilingual HR Service Centre Specialist

Your Moneris Career - The Opportunity

Moneris was created as a joint investment between RBC and BMO Bank of Montreal (including Harris Bank) in December 2000. By maintaining the tradition of security and strength of our parent banks, today we are Canada's #1 processor, and one of North America's largest.

We are looking for impact-driven people to join us in re-imagining commerce. We know that the best products and merchant experience must come from great people, which is why we are committed to you, your wellness, and your growth. If you're ready to make your mark on the future of FinTech and at one of Canada's top employers, come join us at Moneris!

Location: You will be based in our Toronto office and will work in a Hybrid model.

Reporting Relationship: You will report to Senior Manager, Payroll and HR Service Centre.

Your Moneris Career - What you'll do

• Act as the first point of contact for employees and management with respect to HR matters in both official languages triaging requests to other HR Groups
• Track and report on types and frequency of topics of inquiry, making recommendations for broader communication or information that can be accessed by team members via a self-service model
• Develop formal documentation of responses to common queries in the form of FAQ's, job aids, or other resources and contribute to the develop of HR policies and procedures
• Prepare for and support new HR initiatives effectively which may at times result in increased call or email volume
• Support internal documentation development (internal letters, memos, etc)

Your Moneris Career - What you bring

• Post-secondary education (preferred university degree)
• Equivalent work experience may be considered a substitution
• 1+ years of experience
• Tech savvy ( Proficient in MS Office Applications)
• Excellent attention to detail
• Self-starter – ability to prioritize and organize work as well as escalate as needed
• Bilingual in English and French (written and verbal)

Nice-to-have...

• Familiarity with HRIS systems (Workday preferred)

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)
• RRSP matching & defined contribution pension plan
• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program
• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture
• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter
• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

#LI-Hybrid

#OTH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.