Bilingual Life Insurance Case Coordinator

Are you looking for limitless opportunities for development and success? We can help our clients achieve their dreams and aspirations through challenging, positively impactful work in a flexible and supportive environment.

The Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. Working with independent financial advisors across the country, we offer a range of innovative wealth management and financial protection solutions, including segregated funds, mutual funds, annuities, guaranteed interest accounts, individual life insurance products and one of the industry's most comprehensive portfolios of living benefit products.  which includes critical illness insurance, long-term care insurance and disability insurance.

We are currently seeking a Life Insurance Case Coordinator for our client base across Canada. The successful candidate will be part of a team of claim adjudicators and case coordinators servicing our clients across Canada.  You will bring the best of Manulife by demonstrating our values with each interaction: Own it, Get it done together, Obsess about the customer, Think big, Do the right thing and Share your humanity.  

As someone who is empathetic, professional, highly organized, and tenacious, you will bridge internal processes and teams to facilitate new requests.  You will be required to effectively organize, prioritize, and collaborate to ensure we deliver efficient end-to-end service. 

Position Responsibilities:

• Review incoming and pending claims to identify product needs.
  
  
• Complete investigations to locate beneficiaries or family members to initiate claims
  
  
• Acknowledge incoming death claims via email or phone calls to advisors and beneficiaries.
  
  
• Communicate with clients claiming against inactive policies.
  
  
• Support claim adjudicators to move through their work. 
  
  
• Educate and promote Manulife’s tools, resources, digital and self-serve opportunities with clients and advisors.
  
  
• Effectively communicate and collaborate with internal teams to facilitate case resolution across multiple areas, ensuring timely execution of all requests.
  
  
• Consistently maintain high performance targets while demonstrating the highest level of professionalism and empathy.
  
  

Required Qualifications:

• 2+ years of progressive customer service skills.
  
  
• Experience in case coordination or adjudicating claims would be an asset.
  
  
• Ability to thrive in a high-energy culture.
  
  
• Ability to think critically and move through work efficiently.
  
  

Preferred Qualifications: 

• Expresses ideas and shares information clearly, concisely and thoroughly, articulates messages, modifies approach and builds connections/trust. 
  
  
• Evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate.
  
  
• Adapts and stimulates change to achieve the desired results.
  
  
• Drives forward towards objectives in the face of adversity and resistance.
  
  
• Owns problems through to resolution; demonstrates the ability to make sound and timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance, and the customer experience.
  
  
• Ability to manage high volumes of cases within aggressive deadlines by balancing new and existing cases and shifting priorities.
  
  

When you join our team: 

• We’ll empower you to learn and grow the career you want. 
  
  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
  
  
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

#LI-REMOTE

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

CAN, Quebec - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$44,775.00 CAD - $74,625.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.