Credit cards Advisor

Job Offer


 
Seeing beyond numbers™
 

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within Laurentian Bank.
The Credit Card Advisor is responsible for and supporting the strategic direction of Laurentian Bank’s products and service offerings. This includes managing the operational aspects of the credit card portfolio to enhance internal efficiencies and customer experience.  The incumbent is also responsible for developing strategic and business objectives for product offer development, inclusive of the detailed logistical planning required to take a new product, service, feature or offer from concept to market. Collaborating with partners across Personal & Commercial Banking (P&C) to continually improve our products and services is a core deliverable.
 
 #LI-Hybrid
#LI-KAB

Responsibilities 

• Participate in the introduction of new credit card features and services inclusive of operational readiness, product specification development, launch strategy design, business case development and detailed financial analysis 
• Assist with the long- and short-term strategic goals through the development of a 3-year product roadmap and annual planning.
• Anticipate and identify emerging trends impacting the business and/or product performance to develop appropriate response strategies.
• Acts as liaison with external vendors and suppliers to ensure service delivered as per SLAs
• First line of support for internal or external operational issues for credit cards via ownership of credit card mailbox
• Management of JIRA board for issue and enhancement tracking
• Manage and liaison with wider lines of Business and IT to ensure operational readiness for platform releases
• Incident Management – Assist to investigate outages, incidents, missing files, resolving open issues (LBC and Vendor) 
• Support and liaison and assist with all troubleshooting with files, data ingestion and general system issues
• Management of vendor backlog and industry mandates
• Serve as product champion, ensuring organizational alignment against product objectives.
• Optimize the credit card operational experience and product performance to support the bank’s growth and profit targets
• Keep abreast of changes in regulations and ensure portfolio is able to adapt to the impacts
• Supports the P&C department and other product managers with analysis and management reporting

Qualifications

• Bilingual*
• University Degree in a related field
• 5 years of product development & management experience
• Financial services experience (Credit Cards, Lending, Wealth Distribution, Financial Markets, etc.).
• Demonstrated experience with market evaluations, financial analysis, business case development, product pricing, new product design, and planning
• Demonstrated experience in strategy development and launching new products

*Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages What Laurentian Bank has to offer youThe total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.   

Here are some of the key points of our offering: 

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.  
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more. 

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank. 

 

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community. 

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA        

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.