New Accounts and Account Transfers Administrator Bilingual (Contract)

Job Description

Please note: 

• The incumbent of this role is required to review and process documents in both official languages (French and English) to meet our industry regulatory obligations. It is required that they demonstrate advanced communication skills in both languages.
  
  
• Current work authorization for Canada is required for all openings.
  
  
• You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement.
  
  
• The internal business titles for these roles are “New Accounts and Account Transfers Administrator” and “Registered Products and Mutual Funds Administrator.”
  
  
• Please note that this is a contract ending on September 11, 2026. 
  
  

What We Do

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearingcanada.fidelity.com/

What You Will Do

The New Accounts and Account Transfers Administrator Bilingual will be a valuable addition to FCC's Operations department. You will begin working in either the New Accounts, or Account Transfers team:

• The New Accounts team is responsible for setting up new accounts into FCC's Dataphile environment in a timely manner. In addition, the role requires updates to Investor Maintenance which entails non-financial updates and also performing quality checks on new accounts that have been system generated and manually input. You will ensure documents are in good order, input/update client data and assist clients in the completion of forms, notifying them of any deficiencies. You will be responsible for completion of daily tasks and transactions while ensuring compliance with internal and industry regulatory requirements
  
  
• The Account Transfers team is responsible for both the Transfer-ins of Assets into FCC but also for Transfer-outs of assets leaving our firm. You would become familiar with our electronic deliveries (ATON) and also our manual way of exchanging documents (non-ATON). As part of transfers, you will review forms, initiate transfers, follow-up with institutions on statuses while keeping our clients up to date
  
  

What You Need

• Post-secondary education or equivalent work experience
  
  
• You have between 1 - 2 years’ of experience in the financial services industry.
  
  
• Bilingual (verbal and written) in French and English
  
  
• You are familiar with different account types such as Non-Registered Accounts (Cash, Margin, Joint etc.) as well as Registered Accounts (RRSPs, TFSAs, RESPs etc).
  
  
• Excellent MS Excel skills
  
  

The following are assets:

• Knowledge of and/or experience in the brokerage industry
  
  
• Completion of, or enrolment in, a financial services industry program (e.g. CSC)
  
  

Expertise You Will Bring:

• You are an effective team player and are also able to work independently.
  
  
• You have strong written and verbal communicator.
  
  
• You have an eye for detail and strong time management skills.
  
  
• You are passionate about delivering quality customer service, striving to exceed customers' expectations.
  
  
• You work independently in a fast-paced environment.
  
  

Fidelity Canada is an equal opportunity employer 

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. 

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers
o    Greater Toronto's Top Employers
o    Canada's Top Family-Friendly Employers
o    Canada's Top Employers for Young People
 
•    Great Place To Work® Certified
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
 
•    Human Resource Director (HRD) - Best Place To Work
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team