Rehabilitation Consultant

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Title:Rehabilitation Consultant
Reports To:Rehabilitation Manager
Department: Group
Term: Permanent Full-Time

Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.


The Opportunity: Are you passionate about helping people get back to living their best lives? We're looking for a Rehabilitation Consultant to join our Group Disability Team—a role where your empathy, expertise, and communication skills will truly shine. In this role, you’ll be the vital link between plan members, healthcare providers, employers, and our internal Disability team. You’ll guide individuals through their recovery journey with a focus on disability management, functional-focused rehabilitation, and employability. If you're organized, compassionate, and skilled in motivational interviewing and evidence-based rehab practices, we want to hear from you! Join one of Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024—and be part of a team that’s making a real difference. 


What you will be doing:

• Analyze medical, functional, employment and contractual information to create and implement appropriate rehabilitation programs to facilitate functional recovery and return to work
• Collaborate with disability claims specialist and leaders throughout rehabilitation plan to align timelines, identify and address barriers, co-ordinate return to work planning, discuss and confirm case management next steps.
• Regularly connect with plan members to enhance relationship/ trust and understand the relevant issues
• Build rapport and provide return to work support with plan sponsors
• Provide superior written and verbal client service with accuracy.
• Maintain well-documented, clear and concise files.
• Conduct in person plan member assessments or workplace meetings as appropriate 
• Handle emotional situations mostly by phone.
• Maintain accurate metrics
• Participate in key projects as they relate to rehabilitation programs, plan member recovery, and other team related initiatives
• Participate in regular strategic planning including review of results, metrics, processes, interventions, resources with the intent of identifying program improvement opportunities.  

What you will bring:

• Post -secondary education with preference to health sciences, human sciences, disability management
• Rehabilitation training and experience in the context of disability management with a focus on care and empathy
• A passion for wellness / lifestyle coaching/ counselling/ mental health recovery
• Experience with mental health recovery 
• Experience with goal setting and reactivation concepts
• Proficient stakeholder relationship and communication skills
• Excellent verbal and written communication skills
• Thorough knowledge of evidence-based rehabilitation options, industry trends, disability best practice
• Analytical skills with a curious mind for continuous improvement
• Knowledge of group insurance products and disability policies
• Proficient organization and time management skills
• Computer literacy skills including Microsoft Outlook/Excel, e file systems, workload management
• Effective negotiating and conflict management skills
• Strong interpersonal and client service skills
• Motivational interviewing skills
• Bilingual skills would be an asset
• Knowledge of compliance practices as it relates to handling confidential information

 What’s in it for you: 

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program 
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company’s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance 
• An onsite full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks 
• Regular EQ Together events focused on company togetherness and collaboration
  
  

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)
• Complete an assessment and/or testing 

How do I apply?

1. Select Apply Now at the bottom of the page and apply to the role through our careersite.
2. Complete your PLUM profileHEREand complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)

This role is open due to an existing vacancy.

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at [email protected] if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

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