Client Delivery Manager

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

 Synopsis of the role 

 The Client Delivery Manager is responsible for collaborating with customers and cross functional teams to Deliver Technical Solutions to business.  Align customer requirements with technical solutions, understanding business needs, and assists the implementation team in planning the delivery of projects. 

 What you’ll do 

•  Manage client projects and deliveries, and ensure the solution we deliver indeed satisfies client needs 
  
  
•  Identify the business needs for new and enhanced products, services, and business processes  
  
  
•  With a technical business analysis mindset, provide consultancy and advice to business partners to help addressing business problems and issues 
  
  
•  Be the single point of contact on the Delivery team and work with customers to build client relationships and trust 
  
  
•  Understand technical solutions and translate the technical solutions for clients and business partners 
  
  
•  Lead regular cadence meetings internally and externally with project stakeholders 
  
  
•  Lead and moderate workshops with customers and business partners to define requirements 
  
  
•  Support implementation, testing and billing of projects 
  
  
•  Assist implementation team in planning customer deployments 
  
  
•  Collaborate and coordinate with cross functional teams to develop business process flows 
  
  

 What experience you need: 

•  7+ years of relevant client facing experience 
  
  
•  Have a technical background 
  
  
•  Project Management & Change Management Skills to manage client solution deliveries 
  
  
•  Excellent communication skills (oral and written) 
  
  
•  Understand and able to write simple user stories and user acceptance criteria 
  
  
•  Ability to read and write business rules and logics (pseudo code) 
  
  
•  Experienced with system integration projects 
  
  
•  Experience with conducting training, include preparing materials & demos 
  
  
•  Familiar with Jira and Confluence, Agile and Waterfall methodologies 
  
  

 What could set you apart 

•  Bilingual with English and French 
  
  
•  Understanding credit data, credit adjudication, and use of Equifax Products to solve customer problems 
  
  
•  Basic programming skills or Microsoft Excel Macro 
  
  

We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.