Team Leader, Subrogation and Petline (Quebec)

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.


Definity’s National Subrogation Unit (NSU) is seeking a bilingual and AMF licensed Team Leader to supervise a hybrid team of Subrogation Representatives and Petline Claims Adjusters. This role is critical in driving recovery performance, ensuring regulatory compliance, and supporting the strategic objectives of the Claims department.

The NSU is responsible for maximizing subrogation recoveries across Canada, handling complex liability and collection files, and collaborating with internal claims teams. The Team Leader will also oversee Petline adjusters who adjudicate pet health claims and provide expert guidance to internal and external stakeholders.

What can you expect in this role?

• Supervise and support a team of Subrogation Representatives and Petline Adjusters
• Oversee the intake, investigation, and resolution of subrogation files across Property, Auto, and Casualty lines
• Ensure compliance with AMF licensing requirements (5a and 5b)
• Provide leadership and guidance in the adjudication of pet health claims, including policy interpretation and customer support
• Collaborate with internal claims teams to promote subrogation awareness and best practices
• Guide litigation strategy, manage external counsel, and oversee complex legal files
• Deliver training and mentorship to team members and claims partners across Canada
• Monitor performance metrics and ensure alignment with departmental goals
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What do you bring to the role?

• University degree, college diploma, or CIP designation
• AMF Personal (5b) and Commercial (5a) insurance licenses required
• Bilingual in English and French (written and spoken)
• 7–10 years of subrogation experience, with a background in Property or Casualty adjusting preferred
• Experience supervising claims professionals, including in pet insurance or health-related adjudication is an asset
• Strong knowledge of legal processes, statutes, and alternative dispute resolution methods
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Excellent communication, negotiation, and organizational skills

High degree of proficiency with English and French required to service customers, both internal to the company and external, across Canada

Salary Range: $77,100 - $142,000

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
 It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).