Regional Operations Manager

 Who Can Apply?: Internal (DCC Employees) and External (General Public)

 Salary Range: $133,933 - $174,113

 Employment status: Continuing

 Term Length: 
 Security Level: Secret

 Language Requirement: Bilingual Mandatory

 Closing Date: 03/10/2025

 Country: Canada 

We have 2 Exciting Opportunities in the National Capital Region portfolio - 1 for CNR (Central - North Region) and 1 for NSR (National Services Region)! 

The Regional Operations Manager reports to the Regional Director and provides high-quality, timely, efficient and effective business management and operational leadership with a regional focus and in accordance with corporate standards and industry practice. The incumbent manages risk, provides quality management services and carries out a variety of communications, financial and business management and corporate activities. The incumbent manages regional business development, may manage the standards for delegation of authority, and may act as the regional health and safety representative and/or regional security officer. The incumbent manages the region’s human resources responsibilities and Client-Partner relationship. The incumbent develops creative solutions and ensures the region is focused on collaboration, and quality and timeliness of deliverables.

KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary

• Manage human resources responsibilities for the region (e.g. resource management, recruitment, employee relations, performance management, professional development)
• Direct human resources management of site managers and indirect human resources management of all site staff
• Coordinate delivery of corporate and regional human resources programs (e.g. Leadership Development Program, supervisor training, diversity and inclusion, workplace wellness and mental health)
• Oversee financial and business management activities for the region (e.g. budgets, corporate reporting, monitoring and management of corporate and business performance indicators)
• Manage or lead activities under regional and national service level arrangements
• Review and approve site service level arrangements, allocate and coordinate resources, generate and review site resource plans, support business units and sites, manage ClientPartner service delivery rating process
• Support corporate initiatives and participate in and share expertise at corporate meetings
• Oversee regional communications activities (e.g. related to Client-Partner management, service line and business management integration, stakeholder management, dispute resolution)
• Identify, mitigate, resolve and monitor regional risks
• Manage standards for delegation of authority, as required
• Act as regional health and safety representative and/or regional security officer, as required
• Develop and maintain effective relationships within DCC, and with industry, the ClientPartners and/or stakeholders

Other

• Lead and coordinate regional forums
• Act as champion for and/or participate in national and regional initiatives, as required
• Chair and/or be a member of national committees and working groups, as required
• Be member of Business Continuity Team
• Other duties as assigned

SKILLS
General and Specific Knowledge

• Best practices, methods, trends and legislation in construction, engineering, architecture or environmental services
• Best practices and trends in strategic planning, financial management and human resources management
• Specialized knowledge of one or more DCC service lines
• Project, contract and risk management principles

Formal Education and/or Certification(s) and Experience

• Minimum: university degree in engineering, architecture, environmental studies, business or related field with eight years’ relevant experience, or the equivalent
• Preferred: designation in one of the above fields, such as Project Management Professional

Abilities

• Use applicable computer software and operating systems
• Apply project, contract and risk management techniques
• Demonstrate business acumen, leadership and human resources management skills

DEVELOPMENT AND LEADERSHIP

• Lead and manage direct and indirect reports
• Develop succession plan and ensure region’s viability

WORKING CONDITIONS

• Typical office environment with regular travel within the region and to Head Office
• Some work may be located on construction sites; incumbent may occasionally be required to wear basic safety equipment

** This position has been designated bilingual, where English and French are essential. **

** While priority will be given to qualified candidates who meet this bilingual linguistic profile, we welcome applications from candidates who may not meet this bilingual requirement. **

CHECK OUT YOUR BENEFITS
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness
o    100% employer-paid annual sick leave, and health and dental premiums
o    $400 wellness allowance to help cover expenses such as a gym membership
o    $1,500 for mental health services on top of regular $1,500 paramedical coverage
o    Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family
o    Life, accidental-death, and short-term disability insurance
o    Enhanced inConfidence employee and family assistance program
o    Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
o    Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement
o    Public-service pension
o    Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans