Senior Technical Consultant

Description

Close Date: 9-23-25
Company: CGL
Department: IT
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: Bilingualism in English and French is an asset.
Referral Award: No
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

The Sr. Technical Consultant will have proven expertise in managing and maintaining Extranet SharePoint server environments. The ideal candidate will demonstrate advanced administrative proficiency across Microsoft 365 services, including SharePoint, OneDrive, Power Automate, PowerApps and Teams. This role requires a strong understanding of collaboration platforms and the ability to deliver reliable support and optimisation for both internal and external-facing solutions. Exceptional communication skills are essential, enabling the candidate to collaborate effectively with business partners and guide them in identifying solutions that best meet their needs.  The successful candidate will also be responsible for supporting KTLO (Keep The Lights On) operations and contributing to strategic projects as assigned, ensuring system integrity, enhancing user experience, and driving operational excellence across our digital collaboration landscape.

 How you will create impact:

• Act as a central point of contact for complex and critical platform operational issues and be responsible for the proactive management of complex technical problems from an operational perspective.
• Determine root cause of issues, analyzing system statistics, behaviours or incidents to identify trends and then implementing procedural and or technical changes to resolve issues.
• Collaborate with the engineering and platform support teams to identify technology performance and service impacts, and configuration changes required, as a result of new or modified applications in order to ensure ongoing quality of service.
• Coordinate and manage complex technical incident and problem resolution within various production and test environments by conducting research, investigation, and diagnosing and recommending solutions.
• Contribute to organizational knowledge by documenting new processes and updating existing process documents and knowledge base (KB) articles, ensuring effective knowledge transfer across the team and support teams.
• Engage business users to understand their needs and tailor Microsoft platform solutions for maximum impact, acting as a trusted advisor to help them leverage platform features to address challenges and achieve strategic goals.
• Ensure technical environment is stable and working at the optimum level by providing ongoing technical support and maintenance of complex technologies, both internal and outsourced.
• Maintain and improve operational processes and procedures to monitor and control various production and test environments.
• Track, evaluate and report ongoing health check parameters of the Microsoft productivity applications integrated to the platform ecosystem.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs. 
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You are an effective team player who builds trusting relationships with stakeholders and peers.  

 To join our team:

• You have seven years of technical experience in progressively complex technical environments, including support and monitoring of the live customer facing applications.
• You have a degree in Information Technology, or in Computer Science, or equivalent technical experience.
• Experience with monitoring tools like Dynatrace, Postman, as well as concepts is an asset. 
  
  

What you need to know:

• Working in a team-oriented, collaborative environment
• Extended work hours, including evenings and weekends, may be required.  
• Rotational on-call schedule, with shifts during evenings and weekends may be required. 
• You will be subject to a Background check as per requirement of this position as a condition of employment.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.