Program Manager, Resident Care

Requisition ID: 19390  
Department: Community & Social Services Dept.  
Service: Long Term Care Services  
Employment Type: 10 Full Time Permanent Positions and 1 Full Time Temporary Position 
Work Hours: 35.00 /hours per week
Affiliation: MPE 
Salary Information: $113,700.86 - $143,798.20 annually (2025 rates of pay)

Location: Various locations

Garry J Armstrong - 200 Island Lodge Road

Carleton Lodge -  55 Lodge Road

Peter D. Clark - 9 Meridian Place

Centre d’accueil Champlain - 275 Perrier City, (Bilingual)

City: Ottawa, ON 
Job Category: Long term Care 
Application Close: 17/10/2025

Candidates are encouraged to self-identify as a member of one or more employment equity designated groups through the questions in the online application process.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to an equitable, strategic and inclusive hiring process and support a workforce that reflects the diverse population of Ottawa.

In addition to meeting the requirements of the position, the following are considered assets:

• Member of Indigenous, Black or other racialized community, persons with disabilities, women or other equity-deserving groups
• Experience working with diverse communities and intersecting social identities, such as race, gender identity and expression, sexual orientation, disability, class and religion facing systemic and structural barriers
• Knowledge of community demographics and their needs, systemic challenges and strengths
• Demonstrated understanding of the value of equity, diversity and inclusion in the workplace
• Ability to apply an equity, diversity and inclusion lens to all work, including interactions and internal decision-making processes
• Ability to communicate in a language other than French or English

JOB SUMMARYThe mandate of Long- Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.
LTC services has recently gone through an organizational design change which has resulted in having a Program Manager of Resident care for every neighbourhood (or for 2 smaller neighbourhoods). 
The Program Manager will be responsible for: 
 •    coordinating care on the neighbourhood/neighbourhoods for 40 to 60 residents
 •    ensuring a person-centred care model: promoting respect and positive well-being, empowering residents, and improving the quality of life of residents
 •    planning, coordinating, developing, managing and implementing personal care activities, programs, services and initiatives consistent with departmental strategic direction and vision and in accordance with provincial long-term care legislated requirements
 •    managing the human resources of the Resident Care unit/neighbourhood with approximately 50 to 60 direct reports,  including hiring, termination, performance management and discipline of staff as necessary.

EDUCATION AND EXPERIENCE

Completion of 4 year Bachelor of Science degree in Nursing.

Minimum of 5 years of experience in nursing administration in a long term care setting with 2 years of experience in the management of human resources and/or external contract resources, and management of operating and capital budgets, preferably in a municipal setting.

CERTIFICATIONS AND LICENCES

Registered Nurse (RN) current with College of Nurses of Ontario

KNOWLEDGE

• General knowledge of the City of Ottawa and of corporate and departmental policies and procedures;
• Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area including the Long Term Care Home Act;
• Principles, theories, standards and practices of geriatrics and long term care trends;
• Principles, policies and practices of nursing management and administration;
• Techniques, approaches and procedures appropriate to the multi-disciplinary management and delivery of care to residents with cognitive impairments and psycho-geriatric conditions;
• Infectious diseases and preventive measures;
• Community resources;
• Contract document preparation, the tendering process and supervision of field services
• Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure;
• Financial management practices and budget processes;
• Methods used to deal with the media in a professional manner;
• Standards specific to specialty area;
• Equipment operation specific to specialty area;
• Computer applications, including MS Office, SAP, Electronic Resident Care Information System;
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staffing accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours

Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies. 

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 
• This competition is using LEAD IT (Leverage Equity to Achieve Diversity and Inclusion Targets) strategic hiring processes. All candidates are encouraged to complete the self-identification questions as part of the application process. Please note this is in addition to other internal self-identification forms you may have completed. The information collected will be considered strictly confidential, but not anonymous, and will be accessible to hiring managers and designated staff on a need-to-know basis in order to implement equitable and strategic hiring processes and remove barriers to employment opportunities. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
 
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
 
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].