Analyst, Client Services

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Client Services, Capital Markets, has a global mandate of assisting institutional customers with completing Client Due Diligence (CDD), and reporting requirements when dealing in capital markets. As Analyst, Client Services, you serve as the main point of contact for new and existing Global Markets clients, ensuring a seamless onboarding and ongoing experience. You collaborate with trading and sales desks, as well as other stakeholders, in a fast-paced environment where strong product knowledge, sound decision-making, and effective time management are essential. Reporting to the Head of Client Services or a Team Leader delegate, you are responsible for completing Anti-Money Laundering (AML) and Know Your Client (KYC) due diligence, collecting Swap Dealer Regulatory reporting information, and supporting periodic client reviews.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3 days per week in the office, while other days will be remote.

How you’ll succeed

• Client Engagement - You act as the main point of contact for front office sales and trading, as well as internal departments such as credit, legal, and operations, on assigned client cases in a fast-paced environment. You are comfortable working under pressure and adapt quickly to shifting priorities. You coordinate with business sponsors, supervisors, and responsible teams to ensure all tasks are completed accurately and on time in the client onboarding system. Your attention to detail helps deliver a smooth and seamless onboarding experience for Capital Markets clients.

• Accountability - You are committed to continuous learning and self-development, maintaining a high level of knowledge about Capital Markets products and services, as well as Anti-Money Laundering (AML), Know Your Client (KYC), Dodd-Frank and over-the-counter (OTC) reporting requirements in Canada and the US. You conduct research and inquiries to gather the necessary documentation for onboarding and offboarding, and you ensure your work meets audit, examination and quality assurance standards. You assess factors that affect each client’s AML risk profile, enabling you to make timely decisions and take appropriate action for clients with higher risk. You collaborate with clients, sales and trading desks to request and collect documentation for onboarding or review purposes. You follow up with clients to obtain all required information, share relevant details with internal teams, and ensure accurate data entry for Operations and Support teams when setting up clients in systems and applications.

• Teamwork and Trust - You'll thrive in a dynamic team environment where effective communication, skill sharing and knowledge exchange are essential. You are adaptable and comfortable when priorities shift and time pressures require quick responses to deliver an excellent experience for clients and stakeholders. You follow Customer Services Procedures and Processes to ensure compliance with policies, and you support your colleagues by contributing to special projects and temporary assignments.

Who you are

• You can demonstrate experience. You have a financial background and a minimum 1 year of experience in AML / KYC, Dodd-Frank and OTC reporting preferably in a function related to Capital Markets and customer-facing role. Canadian Securities Course, CFA, post-graduate studies and Spanish language skills are assets.

• You’re committed and put our clients first. You focus on delivering a seamless and smooth "customer experience" regardless of the complexity of the Capital Markets internal infrastructure and you are vigilant in delivering results, with strong attention to detail, and focus on overcoming obstacles.

• You’re goal oriented. You have a "can do" attitude with a passion for driving solutions and a sense of urgency to prioritize and multi-task. You provide strong results-orientation that includes adherence to policies, procedures and deadlines while maintaining high quality results/output. You address conflicts and escalate issues, where appropriate.

• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You have strong working experience with Microsoft Word, PowerPoint and Excel. Experience working with FenX and other customer applications is an asset.

• You’re passionate about people. You are confident and professional when communicating with customers, sales & trading and all levels of the organization including your teammates.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Capital Markets, Client Service, Customer Experience (CX), Detail-Oriented, Teamwork