Contract Support Agent

Position Description:

CGI - Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our privileged relationships with customers; their satisfaction rate is also very high.
Every day our members help thousands of clients with payroll for their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with more than 700 professionals and more than 62,000 clients!

We are looking for a reliable and motivated person. Are you ready to play a decisive role?

We are ready for you:
- Keep learning: we offer comprehensive and ongoing paid payroll training in Canada
- Work-family balance: a flexible weekday schedule
- Work environment recognized as one of the best in Canada (Best Workplaces certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for your employment-related studies
- Career development supported by a professional development plan
- Access to the share purchase plan, profit sharing plan from the first day
- Social benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more!

Your future duties and responsibilities:

During a typical day, you will accomplish the following tasks:
- Analyze each request received from existing customers for modification or addition of service contract within established deadlines.
- Follow the procedure according to requests (e.g. addition of company, change of owner, change of company name, accounting agreements, etc.).
- Collect the necessary information from customers.
- Creation of contracts in our internal system.
- Make modifications to the different systems according to requests.
- Make sure to document each request in our CRM.

Required qualifications to be successful in this role:

- Diploma of college studies (DEC) in administration or any other combination of studies and relevant or equivalent experience
- A minimum of four years of experience in the payroll field
- Experience in customer service
- Experience in needs analysis
- ACP certification (an asset)
- Concern for customer service
- Ability to work under pressure and meet deadlines
- Spirit of analysis, synthesis and planning
- Good management of priorities and time
- Good knowledge of our internal systems and applications (Opera, SAO, CRM, after-sales service, etc.)
- Teamwork skills and communication skills
-Ability to work with Microsoft MD Office tools
-Bilingual is a must

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• French
• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.