Corporate Customer Service Representative (Bilingual) - S

As a Corporate Customer Service Representative will work across all brands and affiliated programs to provides exceptional customer service to retail customers. This position receives a diverse set of calls and requires the ability to quickly adapt in a fast pace and ever changing environment 

Most call topics fall within three categories: 

• Triangle Rewards program
  
  
• After sales product support & warranties
  
  
• Store experiences & company policies
  
  

Triangle Rewards Program: 

Assisting customers getting points, promotions are not applied, merging loyalty accounts, etc. 

After sales product support & warranties:

Helping customers use the products they purchased by providing instructions or troubleshooting. Discussing warranties

Store experiences & company policies:  

Complaints, price matching, corporate responsibility inquiries, etc.

• Empathetic Customer Service Mindset
  
  
• Attention to detail
  
  
• Initiative
  
  
• Inclusivity is a must
  
  
• Keyboarding
  
  
• Excellent time management skills
  
  
• Strong technical aptitude
  
  
• Creative Problem Solving
  
  

Must Haves

• Demonstrated passion for driving an exceptional customer experience 
  
  
• Minimum one year of customer service experience in retail, fast food, hotel & Hospitability industry, etc.
  
  
• Demonstrated active listening, professional verbal communication skills 
  
  
• Demonstrated aptitude with multiple  systems and ability to support with basic browser-based functions
  
  
• High School Diploma or equivalent
  
  

Nice to Have (Not Required)

• Previous call centre experience 
  
  

Hours:

8 am – 9 pm Monday to Friday

9 am – 5 pm Saturday and Sunday

• Shifts are created three weeks out based on business requirements 
  
  
• Candidates must be fully available upon hire during department hours of operation 
  
  
• Eligible for Annual Shift Bidding
  
  

Benefits: 

• Employee focused organization. 
  
  
• Community driven organization – whatever community you exist in, we are very involved in 
  
  
• Ensuring that the community prospers
  
  
• Career growth opportunity. 
  
  
• Performance based incentives
  
  

Training:

• Virtual and In Person available
  
  
• Minimum of 3 weeks of training – modular 
  
  
• Systems 
  
  
• Processes
  
  
• Customer service
  
  
• 2 weeks in class and 1 week one the job training
  
  
• Ongoing coaching
  
  

*This position is Bilingual French/English

This is a contract position that will go from September 2025 until the end of January 2026

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.